Question about Canon SmartBase MP390 All-In-One InkJet Printer

2 Answers

CANON SMARTBASE MP390

Hi, Sent printer to canon workhop because wont print black.Colour is fine. Was told I need a new PURGE UNIT. which is not available because the model is discontinued.Once I received it the colour does not work and now only prints black.
Where can I buy a purge unit at a good deal and maybe a new printhead.

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  • Anonymous Jan 04, 2009

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بدى تعريف للطابعه canon smart base mp390
وارجو ارساله على wlyallah_mb@yahoo.com
مع الشكر

Posted on Nov 06, 2008

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Hi ,Sent printer back to Canon workshop.
THANK YOU.

Posted on Oct 15, 2008

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1 Answer

Canon Smartbase MP390 won't print and blinks message 'put in cartridge'. What cartridges?! The ink tanks are OK, so I'm stuck. Please help!!!


Are they the manufacturer's new cartridges? Frequently refilled or non-branded cartridges will not be recognized; if so replace with new ink tanks from Canon. Otherwise pull out the ink tanks and reinsert them. They may not be fully seated. New cartridges may be required to replace a bad cartridge; talk to Canon about the warranty.

Power cycling the printer (on/off, pulling the power cord) may reset an error. Some printers need to be on when the power cord is removed from the unit and then the wall to do the reset.

The next thing is to check the printhead if it is removable. (There is a lever that locks the printhead on some printers - lift it up after removing the ink cartridges. You can then pull the printhead and clean it (lint-free cloths and bottled or distilled water). Wipe away from critical parts.) Finally a new printhead may help; otherwise the unit needs service.

I hope this helps.

Cindy Wells

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1 Answer

Not printing in black


Hi,

Replace the ink with a new one. Can be the black ink was empty or dried out and not produce black. Or you may try a print head cleaning sometimes the print nozzle was clogged.

Hope this helps.

Aug 16, 2009 | Canon SmartBase MP390 All-In-One InkJet...

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You probably need a new purge assembly, it draws some ink to both clean and prime the printhead. When it stops working you won't get any ink to the paper.

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Try to unclog your printhead, release the printhead from the machine, take hot water in abowl, blow air on the upper black cartridge with an injection tool. At the same time put your printhead in to the bowl. Good luck

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Black printing


http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722

Try this link....enter "missing black" in the search box.
and click the first one " black ink does not print" Hope it help you....

Mar 26, 2008 | Canon SmartBase MP390 All-In-One InkJet...

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