Hi, Sent printer to canon workhop because wont print black.Colour is fine. Was told I need a new PURGE UNIT. which is not available because the model is discontinued.Once I received it the colour does not work and now only prints black.
Where can I buy a purge unit at a good deal and maybe a new printhead.
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Are they the manufacturer's new cartridges? Frequently refilled or non-branded cartridges will not be recognized; if so replace with new ink tanks from Canon. Otherwise pull out the ink tanks and reinsert them. They may not be fully seated. New cartridges may be required to replace a bad cartridge; talk to Canon about the warranty.
Power cycling the printer (on/off, pulling the power cord) may reset an error. Some printers need to be on when the power cord is removed from the unit and then the wall to do the reset.
The next thing is to check the printhead if it is removable. (There is a lever that locks the printhead on some printers - lift it up after removing the ink cartridges. You can then pull the printhead and clean it (lint-free cloths and bottled or distilled water). Wipe away from critical parts.) Finally a new printhead may help; otherwise the unit needs service.
Try to unclog your printhead, release the printhead from the machine, take hot water in abowl, blow air on the upper black cartridge with an injection tool. At the same time put your printhead in to the bowl. Good luck