My non skype user contacts are not displayed on my handheld
Hi I got this dual phone this week and when i initialize that for the firts time all my contacts were there(skype users and non skype users) with their names, after I turned off my computer and turned on again next day, only my skype contacts were there the other ones were there but just the number not the names, so now i have to get my handheld and search for a contact looking at my computer because it just display phone numbers and not my contact names. Do you know how can I fix the problem? Thanks
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Interactive Voice Response Systems (IVR) are automated telephone response systems that allow a user to navigate through options using their phone keypad and/or their voice.
In order for a phone to be usable for such systems, it has to support Dual Tome Multi Frequency signaling (DMTF). This is a system where every key pressed on the phone results in a combination of two tones (one for the row of the key on the keypad and one for the column) to be mixed and sent onto the phone line.
The only Belkin Skype Phone to support DMTF is version 2 of the Wi-Fi phone for Skype, F1PP000GN-SK. Version 1 of the WI-Fi phone, and the Desktop Internet Phone for Skype F1PP010ENeaSK do not support DMTF and can therefore not be used with IVR systems.
This is not a fault of the product and therefore not a reason to have it replaced. It is just a feature that the customer may want but the device does not have.
Unfortunatly since the skype version 4 the Logitech Skype IP Phone is not longer supported.
You will not be able to sync the contact from skype to phone, and might not be able to connect as well.
Thanks and have a nice day J -
The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version 126.96.36.199 (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="http://tinyurl.com/6b2xrp" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V188.8.131.52.
Skype developers are <a href="https://developer.skype.com/jira/browse/SPA-599" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.
I had excatly the same problems and therefore I called the Dualphone hotline. A very helpful person send me this code, which I used and after 2 days with many frustrations this solved all problems within 30 minutes:
"Dear Sir, madam, Thank you for contacting dual phone Support.
"Press menu followed by 1 – 3 – 9 – 7 – 5. You will prompt to one pageFWU configuration and select Beta firmware. Install the 0247 beta firmware."
Yes, If your phone supports SIP then you should be able to program any service provider. On the other hand if this is a Skype only phone then you will not be able to use it with any other service besides Skype because they use a non-standard protocol. I tried looking up your phone and the closest I came was : http://www.amazon.com/Philips-VOIP8411B-37-Phone-System/dp/tech-data/B000ND75FW/ref=de_a_smtd
This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck. Hope that helps! -AM