Question about Xerox DocuMate 252 Path-Through Scanner

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ADF pad How do I order an ADF pad?

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The ADF Pad part number is 57-0103-000.

Their online ordering has a kit with 4 pads and cleaning accessories for a price of about $100.00. The part number for this is 96-0201-000.

To call direct:

The 1-800-648-0410 customer service call center provides product information and online order management services for Xerox Departmental, Workgroup and Photo Scanner products.
Call 1-800-648-0410
Monday - Friday (except holidays)
6:00 a.m. - 4:00 p.m. PT

Let me know if this has help and thank you. Binary Bob

Posted on Dec 10, 2008

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2 Answers

Documate 510 Roller Pad Assembly


Hi, I don't know if it's permissible to advertise but we currently sell the assembly for the Xerox Documate scanners. As far as I know the scanner's discontinued, and the pads are getting pricey so consider how much longer you want to wait before replacing the scanner.
sales at sprucecomputer dot co dot uk if anyone is desperate

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1 Answer

Problem with the adf documate 510


Check the adf pad assembly. It is the small grey pad inside the top cover. One replacement pad should have come with your scanner. Mine was doing the same thing, when I replaced the pad, it worked like new.

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ADF problem


Hi,
Thanlk you for contacting Fixya.
To resolve the issue, please follow the steps provided below:
#Check if the documents satisfy paper specification? Please refer to the Operator’s Guide for paper specification, paying attention to the following points:
• Is there any print within 10mm x 10 mm square in the center of documents on the top? • Is multi feed error detected by paper length when scanning documents with different length? • Is there perforation in the center of documents?
#Check ADF and clean pick roller, Pad ASY and around DF sensor with care.
#Replace Pick roller and Pad ASY and see if the error is removed. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the permitted values, replace Pick roller or Pad ASY. If the error still occurs, confirm that the cable is correctly connected then replace the sensor.
Hope the above information will be helpful.
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Documate 510 scanner ADF problem


Hello.

I am a Support Engineer with Xerox Scanners.

If the feed rollers are worn out beyond the point of cleaning, you will need to have the scanner serviced or replaced.

Please contact us to discuss your service or replacement options by calling 800-648-0410.

Regards,
Xerox Scanners Support

Dec 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

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XEROX DOCUMATE 510


The rollers and retard pad need replaced.
The rollers are self explanitory, the retard pad is so named to retard the feed of multiple sheets of paper.
That is your problem.

Nov 07, 2007 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Document not moving all the way thru ADF.


The roller and retard pad need replaced. They are simply worn.

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