Be sure to remove the big drum cartridge (blue handle under top cover) and check both doors in the back. After that if you don't see any paper look very carefully for stuck/broken plastic flaps (about 1/2 - 1/3 an inch in size).
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Delete the fax and check paper tray rollers are cleaned. May be missing feeding which mean roller can't grab the paper and machine is expecting the paper to be at a certain point and does not see (Though sensors though out the paper route thru the machine so it thinks there is a paper jam) Also mite want o clear the memory (SRAM/DRAM) will lose one touches so make sure you have list backup
You may need to check again the error code. According to the manufacturer's checklist for error codes, only the following are documented;
Codes - Toshiba 2860
Paper jam inside machine.
Paper jam near the fuser.
Paper jammed inside machine when power supply is switched on.
Front cover open while copying.
Paper jam near the aligning roller
Paper jam at stacking area in the ADU
Paper feeding jam at the ADU
Manual feeding jam
Paper jam from cassette 1
Paper jam from cassette 2
Paper jam from cassette 3
Paper jam from cassette 4
Paper jam from cassette 5
Paper jam from the LCF
Paper jam in transport route 1 (LCF)
Paper jam in transport route 2 (COPIER)
Paper jam in transport route 3 (ALIGNING)
Paper jam in transport route 4 (PFP)
Original feed jam in ADF
Original transporting jam in ADF
Original exiting jam in ADF
2nd original feeding jam
Paper jam before sorter
Paper jam in sorter
Sorter early arrival jam
Paper in sorter when power is turned on
Joint open jam while copying
Paper jam outside the sorter bin
Abnormal operation of the copier main motor
Abnormal operation of the PFP main motor
Abnormal operation of the ADU main motor
Abnormal operation of the ADU side motor
Abnormal operation of the ADU end motor
Abnormal operation of the upper cassette tray
Abnormal operation of the lower cassette tray
Abnormal operation of the PFP upper cassette tray
Abnormal operation of the PFP middle cassette tray
Abnormal operation of the PFP lower cassette tray
Abnormal operation of the LCF tray
Optics carriage initialize error
Lens initialize error
Mirror initialize error
Faulty exposure lamp
Easy set-up is failed
Developer material exists at the transfer separation adjustment
Faulty thermistor or heater
Sub thermistor is open
Shoulg you not find any of these mentioned error codes, I suggest you contact the tech support especially if the machine is still under warranty.
A paper jam error message will appear if the printhead is not correctly installed. Try removing and reinstalling the printhead again, but make sure it snaps into place. Try loading a sheet of plain paper and press at the same time copy+cancel; hold them down until the printer feeds the paper. The paper will go through the rollers and come out blank.