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Check if the dvd drive has not been disabled in device manager.
Click on start->run->type devmgmt.msc you will get the device manager windows under disk drives check for the dvd drive and if its not disabled.
Try this, it usually helps in any Software related Drive issues:
If that doesn't work, the optics in the drive may have failed and you my need to replace the DVD drive
The auto-run feature is probably forcing the drive to attempt to read the CD, and if the disc is corrupt, can cause the system to "freeze" while it attempts (and fails) to read the bad disc.
If you've tried mulitple discs, or one that you know works in another CD-ROM drive, it could be the CD drive itself. If that's the case, you can pick up a good CD/DVD writable drive for $25-$50, and takes 5 minutes to swap out.
To test the theory of bad drivers follow this instruction >>>>>>
Right click on My Computer and select Manage from the sub menu. A computer management window will pop up so select Device Manager from the list on the left hand side. A device list will populate. Look in the list for DVD/CD ROM drives and click on the + icon next to the DVD/CD. Right click on the actual DVD/CD drive and select uninstall, click Yes to any warnings given and then restart your PC.
Once the computer has restarted wait for the operating system to reinstall the drivers for the DVD/CD drive and then try to eject the disk tray. Listen closely to the drive to see if you can hear it trying to eject.
If it still won't eject then chances are the disk tray is getting trapped on the drop down flap on the front of the computer case. Pull that flap down and push the eject button on the DVD/CD drive and see if it will eject.
If its still won't eject then what E-Machines customer services have told you is correct and you will need a new drive. They are inexpensive around $30.
If the drive still reads disks then your stuck with using a pin until you can have the drive replaced.
Unfortunatly, these belts are not availible for consumer purchase and, most service centers will just replace the entire device. i have used regular rubber bands that are identical in size to run many rom drives. this method seems to work just fine.
Its very unfortunate when these original belts break and, there is no replacment belt on the market. the only option is to purchae a store bought rubber band that matches the same size as the broken original band. this will work.
if this is a laptop, remove the drive from the laptop and try to put a paper clip in the little hole in the drive to open it manually, if its a desktop then do the same thing, but u dont have to remove the drive from the computer. if all else fails, buy a new one. a dvd burner in a desktop computer is only 40-50 bucks.
Are you a smoker? Its possible that a good bit of cigarette smoke buildup has accumulated on the CD burner's internal laser lens. One of those cheap CD cleaner disks might work to clean the laser lens, but usually one would have to open up the CD drive and carefully clean the lens using ear swabs moistened with isopropyl alcohol.