Question about SanDisk Sansa MP3 Player

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USB 2GB Sansa express i pod with micro sd

Hello sir/madam
when i connect my i pod to the usb port of my computer i recevie the sandisk mouse with computer icon indicating that it is connected. I also get the battery icon .But the ipod does not play or show any data on its properties.it also swiths off immedietly on swithing ON the player.
The same model another ipod on connecting it to yhe computer i get the answer as YOUR USB DEVICE IS NOT RECOGNISED. Please give me a remedy solution for both my ipod Whether it can be made serviceble or not' my e mail ID is jsrl_07@rediffmail.com
Thank You

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  • SanDisk Master
  • 19,396 Answers

If you are using an USB extension or an USB external hub, get rid of it.

Try plugging the MP3 to a different USB port.

Try unplugging AC charger, and removing laptop batter for ten minutes, sometimes this can fix problems caused by accumulation of electrostatic charges on USB controller.

If that does not solve the problem, test a different USB device on the same laptop, and test the MP3 on a different computer. Either one may be faulty.

If the problem is the laptop you may fix it by removing and reinstalling USB root hub on hardware devices in Control Panel.

Posted on May 21, 2009

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