I have just been given this Compaq laptop and have no idea how to connect it to the Internet! I have told it who my broadband provider is, and my email address - but how does it know to get together with my PC upstairs and to use the same phone line? The connections that came with it are the main adaptor, a printer connector, and a fax modem. It doesn't have any other card. It also has Windows 95 installed and a host of floppy disks with Windows 3.1 on them. Many thanks for any help to this very puzzled lady who never has understood how laptops work!
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Have you tried restarting your broadband modem/router? As although your laptop is connecting to your broadband modem/router perhaps your modem/router is not connecting to the outside world. Once you have restarted your router, if you are still having problems, login to your router and check it's connection status. If it says anything other than "connected"/"ok"/"healthy", something along those lines, I would contact your ISP and check the status of your line. At this stage, if they confirm your line is working I would check the laptop for viruses/malware.
resetting or reformat of Windows is not recommended. You can connect the broadband using the Local Area Connection port or WIFI and configure the internet protocol settings. Just tell your Internet Serivce Provider for the settings. Hope this could help you.
Compaq/HP laptops that have a builtin wireless adapter have a wireless transmitter symbol near the bottom edge of the LCD screen.
If you don't have a wireless adapter you need either a PCMCIA or a USB wireless adapter. My choice would be a PCMCIA type because it frees up a USB port for other devices.
Since youre setting up a DSL connection choose Set up broadband connection > PPPoE. You will need the username and password you were given to this account (contact customer service at your ISP for this info). Enter the info and have it remember the password. Click connect. Once Vista finds the connection, it will ask you to choose a network type (Home, Work, or Public). Select the type and enjoy. If the connection fails, recheck your username and password entries.