Question about Electrolux Refrigerators

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To Whom It May Concern!!! We purchased a Frost Free Upright Freezer in June,2008. The model # FFH2067DW7 and the Ser. # WB82136684. After approx. a month we noticed there was frost accumalating between the top of the door and the Freezer where it closes. We called you people for a replacement and you insisted on sending a repairman. One Co. refused to do the work you recommended, because it was too involved. You sent the "Appliance Dr." here in the Oklahoma City area, to do some repairs. They came out and put insulation in the door and it would't even close. Now they say they are waiting on a part called "a buzzer." (whatever that is) That was 2 weeks ago and they told us it would only take a few days. After numerous calls to the repair Co. and to Electolux Service Dept. We still don't have a working freezer. We just want the Electolux Co. to know you are not abiding by "The Lemon Law." If we don't get any satisfaction in the repair or replacement by Nov. 1,2008 we are contacting the Better Business Bureau on "Electrolux" and "The Appliance Dr" for unsatisfactory service, and turning it over to our Lawyer. We have been out the inconvience of a Freezer and rental of a freezer to store our food in for almost 3 months, while we wait on you people. We have made numerous calls to you and we keep getting the "run Around" Our reference service number is# 80441075. Would you please check this out for us and see what is going on. We have always held your company in high esteem and are very disappointed in your service or actually "Lack of Service" in this matter. We will be waiting to hear from you!!!!! Mr & Mrs William A. Ervin 2416 N Thornton Dr. Midwest City, OK 73110 Phone # 405-732-0515 e-mail address mle1133@aol.com

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  • Electrolux Master
  • 19,396 Answers

This is technical support, give us the seller name to get contact to customer support.

Thanks.

Posted on Oct 14, 2008

  • Ginko
    Ginko Oct 14, 2008

    Dear Mrs William A. Ervin

    You contacted here Fixya technical support service.

    All we do here is providing information on how to resolve technical problem on your appliance.

    Our service is not directly related to any customer support service from retailers or factories.

    We cannot replace any item, as we do not sell or distribute them, and we cannot directly send any repairman at your place.

    The message that you sent to us should be directed to seller customer support.

    Please let us know the address of the seller, and also let us know who insisted to have a repairman at your place.


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