Question about HP DesignJet 500ps InkJet Printer
We typically print 24x36 sheets but also from time to time print 18x24 sheets; however, when printing 18x24 the page always prints out 24x24 square and needs to br trimmed to size. It used to print out correctly but we haven't found out what the setting is to fix it. We'd like to print the 18x24 size in the rotated orientation so we do not need to trim the paper. Can you help us fix this?
I had the same trouble but found that if i set the printer setting on "horizontal" for 18 x 24 (with a 24" roll of paper) and "vertical" for the 24 x 36 it worked the way I wanted. Hope that helps.
Posted on Mar 31, 2009
While on a call with HP support, they told me to go back to driver version 6.17 from 6.19.
Posted on Mar 18, 2009
Find autorotate in the driver. find paper settings, more sizes, arch b, then pick that for those smaller plots. Good Luck!
Posted on Nov 01, 2008
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Posted on Jan 02, 2017
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Here are the instructions for duplex printing.
The duplex printing function allows you to print data on both sides of a sheet of paper.
The procedure for performing duplex printing is as follows:
1. Open the printer driver setup window, and check the Duplex Printing check box on the Page Setup tab.
2. Select Normal-size Printing (or Fit-to-Page Printing, Scaled Printing or Page Layout Printing) from the Page Layout list.
3. Specify Staple Side.
The printer analyzes the Orientation and Page Layout settings, and automatically selects the best staple position. Check the Staple Side setting. If you want to change the setting, select another value from the list.
4. If necessary, click Specify Margin... and set the Margin width.
5. Click OK.
If a media type other than Photo Paper Plus Double Sided is selected for Media Type on the Main tab:
When you execute print, the document will be printed on one side of a sheet of paper. When printing is complete, reload paper according to the displayed message and then click OK. The document will be printed on the opposite side.
If Photo Paper Plus Double Sided is selected for Media Type on the Main tab:
When you execute print, the document will be printed front and back alternately for one sheet at a time. Load the paper according to the displayed messages.
Duplex Printing is unavailable when:
- A media type other than Plain Paper or Photo Paper Plus Double Sided is selected from the Media Type list.
- Poster Printing is selected from the Page Layout list.
When Booklet Printing is selected from the Page Layout list, Duplex Printing and Staple Side appear grayed out and are unavailable.
You can download a users manual for your MX310 at
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