To avoid errors, install the HP PSC software before you connect the HP PSC to your computer. If an error message appears and you clicked Next or OK, do the following:
1 Press Esc on your keyboard to exit.
2 Turn off your HP PSC.
3 Disconnect the HP PSC from your computer (detach the USB cable).
4 Follow the software installation steps outlined in the Setup Poster that came with your HP PSC.
If you receive a message that you have a previously installed version, you will not be able to finish installing the HP PSC software. You will have to uninstall the previously installed version in order to install the HP PSC software.
If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for example, the HP PSC status icon has the yellow error triangle), try the same tasks outlined under If Microsoft’s New Hardware Found message does not appear on page 57 of the manual.
Here is a link to the manual for your printer...