Question about Canon Office Equipment & Supplies
Apparently that page has moved. However it is still available in the internet archive:
Suggestions from that page are:
- Check to make sure that Still Image Service is running and Startup Type is set to Automatic
- Install VueScan (alas, this software is not free)
- C:\WINDOWS\twain_32\CNQLxx (xx is the number of your scanner) should be included in the PATH environmental variable
- Re-install the earlier versions of drivers (CSU621) and ToolBox, 3.1. Follow the original Canon instructions from 2003, when Windows asks for the drivers in the setup wizard. I typed in -or browsed- to the C:\Windows\Temp\ folder and chose the old SGSU621. Once rebooted the Toolbox 'saw' the scanner and we were back in business.
- Looking in Device Manager, I saw that the driver version # was that of the WIA driver, not the TWAIN driver. I Uninstalled the driver, with the box to delete the driver from the computer checked. I then disconnected the scanner, reinstalled the TWAIN driver (just to be sure), then reconnected the scanner. Plug and Play found the "new" hardware and installed a driver for it. Checking Device Manager, the driver was now the ver# for the TWAIN driver.
Posted on Dec 16, 2015
Http://www.everythingusb.com/forums/showthread.php?threadid=7337 shows possible solutions.
Posted on May 11, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Tips for a great answer:
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