Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Ice maker Stopped producing ice

I have a Whirlpool GS6SHEXNQ00 side by side. Ice make stopped making ice, but water dispenser works. The infared light still flashes and I replaced the water filter cartridge, but still no ice. The tray doesn't appear to fill even though it soundfs as if the water valave actuates to deliver water.
Any ideas?

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  • 3 more comments 
  • ktelrj Oct 17, 2008

    I have the exact same problem. Any suugestions?

  • Anonymous Oct 19, 2008

    I have the exact problem also. This is the second time. The first time the repair man charged us over $300 for a new ice maker. We bought the frig new in 2001.

  • Anonymous Nov 23, 2008

    Water dispenser works fine, fiklter is clear, ice dispenser dispenses ice when filled with bag ice from the market. Will not produce cubes.

  • Monona Nov 28, 2008

    How we turn off the freezer?

  • Anonymous Mar 17, 2014

    Water works, freezer works, ice trays won't fill

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  • 77 Answers

What is sounds like is somehow either the water delievery system is clogged or frozen. If your getting water out of the door, then it is probably frozen. If you are able to turn off the freezer for a bit, that would be an easy way to see if that is the problem without having to deal with Whirlpool or a handyman.

Posted on Oct 17, 2008

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Posted on Jan 02, 2017

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My ice maker has stopped producing ice - I have a whrlpool fridge freezer


Causes are:
1. Check shut off arm- If it fails to move due to lot stored ice cubs, remove some quantity of ice cubs.
2. Check the water pressure. Due to lack of water, it may stopped producing ice.
3.Check freezer temp: must be around 5 degree.
4.Check water hose has no leak. due to scarcity of water, ice maker could stop making ice cubes.
5. If water valve defective ice cube could not be made. To check the valve please follow this step.
Locate your ice maker, remove the ice bucket. Pull the coveroff the end of the ice maker. Locate the holes "V" and "L". Take a paper clip(jump clip) and tape. Straight the clip and put tape in middle. Hold the tapedside and insert the clip into "V" and "L". This sends the power to watervalve.If water goes into ice maker, water valve is good.Hope, is it helpful?

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Ice maker stopped making ice


hi,

The ice maker has completely stopped producing ice Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary.

The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.

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Ice maker stopped making ice




Hi

If the ice maker has completely stopped producing ice then check to see whether the ice maker has been turned off. For this you need to look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahrenheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary. If the ice maker is producing ice poorly i.e. if it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.


Please do accept the solution if the issue is resolved or else revert for further assistance.


Thanks
Rylee

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If you're not getting water to the ice makerTry swapping the wires on the dual water inlet valve. Then try the water dispenser. The water should go to the ice maker. This will tell you weather or not the ice maker valve is working and if the line is clear.
The water inlet valve on the back of unit opens when the ice maker needs water. If the valve doesn't seal good because of sediment or wear it will continue to drip and when the water reaches the ice maker supply tube it will freeze. You can take the water line off the valve and watch to see if it drips.

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