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I have a Lexmark 5400 seies printer and just purchased a HP Windows Visa PC. I am having problems connecting the printer. It keeps telling me that the USB is not connected. I have checked this out and it appears to be connected ok. Can you help?

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A couple of questions: Are you using an accout that has install rights? (ie. Administrator level account ) Are you seeing the UAC (user account control) prompts if you are are you clicking allow this software to run? Can you install other software? If these are true then

at this point try removing all printer software, then restart computer. Now turn on printer connect usb cable to printer then plug into a usb port on the computer, Do you get a "Found New Hardware" popup window? If so remove the cable from the computer and restart the computer. Now insert the cd that came with printer and follow the instructions for the software installation. If you don't see a "Found New Hardware"prompt then try a new usb cable, or try leaving the printer connected and turning the printer off for about a minute then back on. If this doesn't help try leaving it connected and re booting your machine also try different usb ports on your machine. If none of this helps you may have account permission issues or just bad hardware.
I would really need more info about your machine configuration if these tips don't help

Posted on Oct 14, 2008

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