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Cancel all the documents in the print queue, (just do it whether they are actually deleted or not), press "cancel" on button the printer and restart your system and also the printer. If possible, please leave the printer switched off for few minutes and don't forget to use the "Power" button to turn if off or on. This will help your printer to restart new print job, all the jobs on the print queue will be deleted/cleared.
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just turn the printer off...and delete the commands from the error and job folder...you have to insist ...and try to open it from control panel or Hp in all programs .if it doesn't work from tray system ...this is the way to annul the commands...if it does not want to ..restart and try it again until it get rid of it ...restarting will make it not see that is used by another device ..
my printer did not take the printing job. I wnt to cancel the job but it is not cancell lsat one job is still pending. If acctionally take the print firt two line is printing the rest of the matter is pending and that job is not able to cancel . I have hp diagnostic utility but it is also not working to release the printing que. kindly do needful to solve this problem
on the bottom right side of your computer screen you will find a icon of a printer.click on it .a screen with the printer driver will apper and the job you printed will be listed on that screen.right click on it and then click "cancel"you can leave the printer turned of as it will take a few minutes to do this.during this time the printer will keep pushing out paper if it is not turned off.