Question about Xerox Phaser 8500/DN Printer

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Problems with printer settings

When printing from excel to our Phaser 8560 DN my page setup settings with regards to scale and page breaks are all reset. This happens every time. At first I thought it was a bug in Office 2007 but now I have another printer as well (HP) and when printing to this printer I do not have the same problem.
Do you know what causes this?
Best regards,
Christina

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Interesting. I tried printing a simple 3-page Excel spreadsheet sent my by a colleague to my 8500DN from Microsoft's Excel Viewer and got a timeout error formatted as follows:

ERROR: timeout
OFFENDING COMMAND: timeout

STACK:

42
-mark-
(84,160)

No idea what this means, but resetting the network parameters (even though I use USB connection) from the printer's front panel cleared the problem. The printer would print nothing else from any program until I performed this reset. Wonder if Excel futzes with settings and printing somehow?

Posted on Oct 15, 2008

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