When printing from excel to our Phaser 8560 DN my page setup settings with regards to scale and page breaks are all reset. This happens every time. At first I thought it was a bug in Office 2007 but now I have another printer as well (HP) and when printing to this printer I do not have the same problem.
Do you know what causes this?
Best regards, Christina
Interesting. I tried printing a simple 3-page Excel spreadsheet sent my by a colleague to my 8500DN from Microsoft's Excel Viewer and got a timeout error formatted as follows:
ERROR: timeout OFFENDING COMMAND: timeout
42 -mark- (84,160)
No idea what this means, but resetting the network parameters (even though I use USB connection) from the printer's front panel cleared the problem. The printer would print nothing else from any program until I performed this reset. Wonder if Excel futzes with settings and printing somehow?
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7,010.43: The printhead is stuck in the tilted position, or is not able to tilt forward tothe print position, due to problems. 1.Reboot the printer.2.Clean the print-head area (You should be able to manually push the print-head right to left.)
There is a website called "JustAnswer.com". You can ask them about the printer, and they will give you an answer. They have 7 techs available to help you. You have to just sign up with a user name and password, but it's worth a try! Good luck!
There are 2 problems that usually cause that. 1 is if you have had a power failure , or even not, the print head wiper blade tacks to the print head and does not allow it to move. The other thing is the Print Head Block, a stainless steel block, about 1 inch square, located on the lower portion of the left side of the machine is contaminated with some ink and not allowing the print head to move freely.
Also, I think there are two wiper blades on the 8560, one is on the maintance kit and the other is supposed to be removed, that was the old 860 that could remove theirs. Perhaps cleaning it will be fine. just open the top of the machine and its right there, give it a wipe and it should be fine. The other wiper blade on the maintanance kit and here is a link below to show you how to clean it!
Check to make sure that "Plain Paper" is selected as the paper type for tray 2 in the printer's internal setup. If it's not set as the default then the printer may think you have labels or some other special media loaded that can't be printed in duplex.
1. Go to the printer.
2. Use the up and down arrow keys to hilight "Paper Tray Setup" on the main menu and push "OK".
3. Use the up and down arrow keys to hilight "Tray 2 Paper Type" and push "OK".
4. Hilight "Plain Paper" and push "OK".
5. Press the return button (the one with the little rounded arrow symbol) to return to the main menu.
Hi jbasset285: Your printhead may be bad do to third party ink.
Try these steps first.
Diagnosing Print-Quality Problems
The Troubleshooting Print-Quality Page provides a good overview of the most
common print quality problems. To print the Troubleshooting Print-Quality Page,
follow these steps:
1. From the Control Panel, scroll to Troubleshooting, then press OK.
2. Scroll to Print Quality Problems, then press OK.
3. Scroll to Troubleshooting Print Quality Page, then press OK.
The Troubleshooting Print Quality Page includes instructions for printing the
Eliminate Light Stripes test print. These instructions are also provided on the next
page of this manual. The Eliminate Light Stripes test print indicates individual weak
or missing jets or an obstruction in the imaging path that affects a vertical band down
the entire page. Also, you may see color variation from jet to jet on the Eliminate
Light Stripes test print. Some variation is normal, occasionally occurs, and usually
self-corrects within a few printed pages. If a print-quality problem is not resolved
with the information provided in the Diagnosing Print-Quality