Question about HP PSC 2355 All-In-One InkJet Printer

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Error message: "Need to install or run HP Software for this feature"

Am trying to scan a document and am getting this message. I do not have a software CD for this printer to install the HP Software, but the scanner was just working fine last week.

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If you're using VISTA, HP says there's a compatibility issue. They provide a workaround for scanning documents using Paint. If you need pdfs of your scanned documents, you can download a "save as pdf" program from Microsoft (if you have a licensed version), or find another converter program online (some free, others not).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en


source:http://www.fixya.com/support/t576784-hp_psc_2355_error

Posted on Oct 14, 2008

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4 Answers

HP PSC 2355 error


Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

Jun 24, 2008 | HP PSC 2355 All-In-One InkJet Printer

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How do I use the scan feature on my HP Officejet J3680 All in One. I pressed the "scan" button and received message "No scan option, refer to device documentation to troubleshoot". I do not have "device...


Hi,

The HP Digital Imaging Monitor (DIM) software must be running in order to scan from the printer.

  1. Click Start , and then click Run .
  2. In the Open text box, type msconfig , and then click OK .
  3. In the System Configuration Utility window, click the Startup tab.
  4. Search the list for HP Digital Imaging Monitor .If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. You need to reinstall the software.
  5. Select the HP Digital Imaging Monitor check box.
  6. Click Apply , and then click Close .
  7. Click Restart to restart the computer.
  8. Try scanning again
Regards,
Riztech

Jun 16, 2010 | HP J3680 Officejet All In One Printer

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My HP Photo smart Premium All in one printer C309a won't scan directly from the printer itself. I upgraded from Vista 64 bit to Windows 7 64 bit and I tried downloading the drivers but it gives me an error...


If you have the Win7 full-feature driver installed, try installing the Software Patch. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3737195

If you managed to get the minimal driver set or the OS driver, uninstall that and disconnect the printer from the computer and install the full featured software
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=4063&lc=en&dlc=en&cc=us&product=3737195

If you can't download the full file and get an installation error from an incomplete file due to connection errors, the link to the full software above also has a link to order a new CD with the drivers.

Sometimes the scan error (when the printer itself works) indicates that the HP monitor isn't running (due to incomplete install or turning off the program (not letting it run at boot, for example). The other cause is a poor connection since scanners need bi-directional communication with the computer. Try a new data cable, plugging into a different port. If you have a print server or USB hub, try a direct connection.

I hope this helps.

Cindy Wells

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I am trying to scan and I keep getting an error message that says No scan options. refer to device documentation to troubleshoot. I see a lot of other people have had this same problem. I have the HP...


I had this problem also and came to find out that in order to scan, you have to go into your "PAINT" and go to "FILE" and scroll down to "FROM SCANNER OR PRINTER" and then follow the instructions. It works!

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No Scan Options Error Message


Vista?

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax


When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

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try cleaning the connectors on both printer and ink cartridge.

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1.open the HP Director/Solution Center 2.click on scan menu and go to destination list tab 3. on the left side u will find a list of available destinations , move them all to the right side (front panel destination list) and save and then try to scan again , IT MAY WORK

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