When I print I have some little white scratches at the top of my paper and a stripe along the paper on the right side till the bottom of the page (always the same area) like a scroll which makes a "breaking" stripe and mess up in a vertical line the rest of the page; mostly when I print test pages with the magenta, cyan and yellow. No problem at all with printing in black, so it couldn't be the photoconductor ! I have replaced the cartridges but same problem. I did the cleanup of the heads described in the notice but still not ok.
I think, this happened since I printed thick "wedding cards". It seems to be a residual bit of paper somewhere in the way of printing, but I don't know where and how to clean up. Any idea ? Thanks
Re: White scratches and a "breaking" mark on printout
Epson CX11NF printer problem-repair solved
To clear stripe....Open the front cover and look on the inside of the right side of the printer....There you will see a pictorial instruction showing the PRINTER HEAD cleaning procedures.
Follow them (remove tab/plug on right side, pull out on head lock arm on inside right, then fully pull out the printer head arm inside the port on the (outside of printer) right side.....Then push it back in, replace tab cover, push the lock back in (inside right-front) and problem solved.....
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If you have tried running the "eliminate light stripes" process in the troubleshoot print quality without success, you may want to look at the print quality sheet and do "jet substitution" on the ink nozzle numbers that aren't printing out. That will slightly slow down the printing, but will eliminate white streaks down your prints.
1. Unplug the power cord. 2. Clean the outer case with a cloth dampened with a mild detergent and water. 3. If the document table glass gets dirty, clean it with a soft dry cloth. If the glass is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. 4. Ensure that there is no dust on the glass of the document table. Dust can cause white spots in your scanned images.
*** CAUTION: Do not press on the document table glass too hard.
5. Be careful not to scratch or damage the document table glass, and do not use a hard or abrasive brush to clean it. A damaged glass surface can decrease the scanning quality. 6. Never use alcohol, paint thinner or corrosive solvent to clean the scanner. These chemicals can damage the scanner components as well as the case. 7. Be careful not to spill liquid into the scanner mechanism or electronic components. This could permanently damage the mechanism and circuitry. 8. Do not spray lubricants inside the scanner. 9. Never open the scanner case.
***NOTE: Wipe the inside of the document cover and the scanner's document table before scanning transparencies.
Hello, I had a similar problem. The guides have a white stripe facing the camera (facing the inside of the scanner), the scanner uses this white stripe to define the image. If the guides are in place, and you turn the scanner off, you can see there is a black tape on one of the borders of the guide it is black on one side, and white on the other. You can take the guides off, and check if you can see the white stripe, sometimes this stripe has some scratches, or is not completely white. You can try placing a white piece of paper of the same size as the white stripe on top of the existing white stripe so that it serves the same purpose, if that does not work, you might need to take the black tape that has the white stripe on it, and try to replace it. The scanner needs that white stripe to be completely white. Hope it helps
While you make an printout, open cover when the paper is approx. in drum section.Remove drum, and you will see the picture on it, if the piece of picture missing, that is your white strip. On the drum you will see two blue small handles with markings pull. Dismantle it with help of this handle and you will be able to see the developer unit ( magnetic roller cover with toner ). If the white stripe also on it change developing unit, and drum unit.
Measure the distance between two of the same coloured dots down the page, if it is just over 150mm then it is caused by scratches on the photoconductor drum (this is the only thing that has a 15.4mm circumference). Try printing a black and white only document, only the black dots should appear. Removing the photoconductor and gently polishing the blue drum with a soft cloth can help if the scratches are not too deep, otherwise a new photoconductor is the only route.
White stripes are caused by dust and toner powder on the scanner window, which is situated in the bottom of the printer, under the drum unit. Open the printer, remove the drum unit and using a soft cloth with a little meths wipe the window clean of toner and dust. It's quite dark inside the printer, so use a torch to find the glass panel (only about 10mm deep x the width of the drum).
if the drum already been scratched out,so there is no solution to repair it,u have to change the drum.before change the drum check the copier glass surface if any dry up material,wipe it with dry cloth.
Ramana is the black stripe just showing up on copies or faxes or does the stripe occur when you are printing from your computer. If the stripe only occurs when copying or faxing then more than likely the scanner glass is dirty. White out liquid on the scanner glass is a common.If it happens when printing fromyour pc, the problem will be in the toner cartridge or the fusing assembly.
Change the cartridge first to see if it goes away. Check the scanner glass, especially the small glass strip on the left side of the scanner or the right side where you place the original paper. These areas should be completely clear and clean of any scratches or smudges.
Last is the fusing assembly. If you tried everything else and theline continues to bother you, the fusing assembly sleve is probably torn. This would have to be replaced. The part number is RM1-0865-040CN.