Question about Epson ACULASER CX11NF All-In-One Printer

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White scratches and a "breaking" mark on printout

When I print I have some little white scratches at the top of my paper and a stripe along the paper on the right side till the bottom of the page (always the same area) like a scroll which makes a "breaking" stripe and mess up in a vertical line the rest of the page; mostly when I print test pages with the magenta, cyan and yellow. No problem at all with printing in black, so it couldn't be the photoconductor ! I have replaced the cartridges but same problem. I did the cleanup of the heads described in the notice but still not ok.
I think, this happened since I printed thick "wedding cards". It seems to be a residual bit of paper somewhere in the way of printing, but I don't know where and how to clean up. Any idea ? Thanks

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  • oliwe7 Mar 07, 2009

    Thanks 1979roadkil,

    I tried to clean with care exactly like you said but it was not successful.

    Thanks anyway.

    it's seems there is a wretch in the way of the paper like a "roller braking" on the colored prints (not on black prints).

  • celebbroker Mar 10, 2009

    We have almost the same issue....(vertical clear stripe on right side of every page printed, both black/white and color).....Replace photo conductor, but stripe still there....Any suggestions?

  • oliwe7 Mar 11, 2009

    Thanks celebbroker,

    I already tried this (Printer head cleaning procedure) several times, but the problem remains.

    I join hereby an attachment (picture) of what the printout looks like.

    Thanks for trying help

    God bless u too ;-)

  • oliwe7 Mar 12, 2009

    Sorry, I made a mistake with the scanned attachment. Here I send it again

    Here I send it again

  • oliwe7 Mar 12, 2009

    As you can see there is no scratches on the black stripe (see previous "native colors test" printout) and almost nothing on the yellow stripe.

  • oliwe7 Mar 12, 2009

    Thanks 1979roadkil !

    No I haven't checked the rods yet. I will asap.

    In the meantime I send you the scanned prints.

    Thanks a lot

  • oliwe7 Mar 12, 2009

    I changed lately the 4 cartridges with genuine Epson ones. I've never used refilled toners.

    I'll check the rods and let you know

    Thanks and regards



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Epson CX11NF printer problem-repair solved

To clear stripe....Open the front cover and look on the inside of the right side of the printer....There you will see a pictorial instruction showing the PRINTER HEAD cleaning procedures.

Follow them (remove tab/plug on right side, pull out on head lock arm on inside right, then fully pull out the printer head arm inside the port on the (outside of printer) right side.....Then push it back in, replace tab cover, push the lock back in (inside right-front) and problem solved.....

God Bless,

Happy Epson CX11NF User

Posted on Mar 10, 2009

  • thedarkman Sep 06, 2011

    Your solution worked perfectly. The instruction was very helpful because I was not pulling out the printer head arm as part of the process - it simply wasn't clearly illustrated in the manual. You saved the day, big thanks!!


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Your photo unit got permanent mark on it.U may try cleaning it with care n non scratching little damp cloth.
ask more....!

Posted on Jan 23, 2009

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  • Saad Nawaz Mar 11, 2009

    After changing the photoconductor unit if you get the same result in printing then the next atempt could be made on DEVELOPER UNIT.In epson cx11 series and C1100 the developer unit is the one on which all the toner cartridges are riding on.Next to each cartrigde there is small rod covered with the Toner powder.This rod is the main part of developer unit and all the tonner powder on every rod should be UNIFORMALY spread(its is a charged rod which attracts the toner powder and attach to itself for next step use during the printing cycle.If there is even a small difference on the rod surface and you see that there is less toner powder or you can see the metal rod surface then definitly you are getting the white(non printed) area on the printed page as toner is not transfered to the fuser unit for that area if its in the printable page as composed.
    Now comming to the solution to this and the causes:
    My experience says that using non genuine toner cartrides or refilling toner cartridges creat this problem as the grade of the toner is not the same high quality we get in original part.It works for some time but eventually damage these parts (I am one victim of this experience)
    Developer unit can be serviced by epson,they will come and check the printer and change the developer rods which needs changing.No other way then changing the uk Epson quoted me nearly 200-250 GBP for service n rod changing(I didn't accepted this offer)
    We will buy new one soon with 3 year waranty as rods comes under waranty unlike PCU,Fuser unit
    Hope this helped.

  • Saad Nawaz Mar 12, 2009

    Did you checked the developer unit RODS... are they evenly covered with toner powder specially the magenta and blue... if you see even a pin point size uneven spread of toner powder on the rods this might be the your toner powder from those points is not delivering enough for printouts.
    can you send the scanned prints to my email

  • Saad Nawaz Mar 12, 2009

    if you are using refilled toners or remanufactured toners then this is the reason for this issue.what is the page count of your printer?
    check the rods please and let me know



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