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the side that is dragging needs the roller that the brushes are on ,to be precisly pushed back up in it's place,it will take a few minutes and it will not slide back in place easily just use a little force as for the hose diagram, bissell.com,enter model number and go to hoses.
Few things: Make sure the sponge and the valve under the sponge (water tank) is clean. Make sure you follow the instructions (f you do not have the manual you can find one HERE) See if the straw inside the water tank is not clogged (happens when you use toilet tissue or some other paper to dry inside of the tank after you shampoo)
Noise - if it is noisy al the time - it may need new shampooer brush roll. Also check the tray - bar brush roll bearings overheat and melt the tray... Never submerse brush roll in water when cleaning it. Clean it simply by lifting the shampooer nozzle and letting it spin for 10-20 seconds. If you have tu put it under running water - put it back in the shampooer nozzle (with tray and shield) put on Kirby and turn it on for 20 seconds or so. If it stays soaken wet - moisture damages barings.
I have the same steamcleaner and had the same problem, I took mine apart a found a clog between the turbine and the wheel that the turbine moves by vacuum when it gets glogged there is no vacuum to move the wheel. If you are not mechanically inclined in suggest you do not take it apart unless you think you can get it back together properly.
I love my Kirby and shampooer, but I am wondering if there are any ways to clean stains in small/tight spaces (in corners, between furniture, etc)... my old carpet shampooer had a "hand tool" attachment with spinning brushes, but I don't see anything similar for Kirby... I imagine I could put a tiny bit of solution down and use the zip brush, but I'm wondering if anyone has a better idea...? I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
I believe that Kirby does make a spinning brush and If I remember it is a round brush that spins and probably will not get into square corners – suggest using a scrub brush with the Kirby Shampoo for corners and steps for areas that you cannot get into – use an old spray bottle to wet down the area that you are cleaning and use the scrub brush and if you do find the Kirby spinning brush that will do the large areas. Feel free to contact the Kirby factory phone number and website listed below: http://kirby.comContact Us By Phone United States and Canada: 1-800-494-8586 Between the hours of 8 a.m. – 5 p.m. (EST) Monday - Friday
I don't know how to advise you on this. The Bissell is pretty complicated when you take the hood off. Under there is a number of things that must be in place correctly to replace the hood. There is a small plastic "rod" with an "o" ring on it that controls the shampoo mixture and that has to be positioned right to replace the hood. You may have to take the machine to an experienced shop to have it re-assembled. I don't think I can tell you all the little things you have to do to re-assemble it yourself.
In regards to the elevator, there are two arms that lift the brush off the floor when the handle is put in the upright position. This is so the brush will rotate freely while you use the hose. These arms break quite easily and are available from any repair depot in a set.
You may be able to get a schematic diagram from a warranty service dealer. They have a special "dealer only" web site that they can access to get repair and parts info. Usually, they can e-mail or fax you information if you're really nice to them. Smile when you're on the phone. :)
Too late for your party, but my take on the matter is that you either didn't have the belt lifted all the way up before you put the shampooer head onto the machine, (brushroll was not spinning) or you may not have had the height adjustment lowered all the way to the floor. I have a store on a POPULAR auction site under the same ID as I am using here. If you can't find your manual, I have some in my online store.
It is meant to come apart for cleaning it up afterwards. Slip the belt over the roller. One triangular end of the roller is bigger than the other, so keep this in mind when sliding it into the cleaning head. Turn the knob to pick up the belt, just like on the vacuum's regular nozzle. Mount the cleaning head, then turn the knob to set the belt onto the motor spindle.