Question about HP LaserJet 2100 Printer

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Printer is offline the hole office they can't print can your please help guys please

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  • sseko Oct 14, 2008

    it is network printer

  • sseko Oct 14, 2008

    Offline

  • sseko Oct 14, 2008

    it two color lite green and green

  • dren1013
    dren1013 May 11, 2010

    Is this printer shared via a desktop computer, from the server, or is it on the network via a Jet Direct card? Also, is the printer actually OFF-LINE or is the printer on line and nobody can see it?

    Let me know and we can probably get this on knocked out.


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  • 18 Answers

Is there an Ethernet cable plugged directly into it or does it connect to a computer?

Does the printer show ON-LINE or OFF-LINE on the display?

Posted on Oct 14, 2008

  • dren1013
    dren1013 Oct 14, 2008

    Ok, the printer is showing OFF-LINE.

    I am assuming the printer has a network cable plugged into it and the other end of the cable is plugged into a Ethernet jack in the wall. You need to look where the cable goes into the printer. Are there any lights on? If yes, how many and what color are they?


  • dren1013
    dren1013 Oct 14, 2008

    This may sound silly, but...make sure there is paper in the printer and remove the toner cartridge and make sure there is no paper in the feed path. If these things are OK it is possible that the network card in the printer is bad. Do you, by chance have another printer like this one you could swap the network card with to test? If so, try that and it will verify if the card is any good or not. Let me know how it goes.

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Determine if the printer is paused or offline :
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1.Open the printers folder, if necessary.
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