Question about HP Pavillion dv9740us Notebook
I HAVE TAKEN MY PC TO A PC REPAIR SHOP, AND HE TELLS ME THAT THE MOTHERBOARD NEEDS REPLACING AND THE VIDEO CARD IS DAMAGED. HE SAYS ITS A KNOW PROBLEM WITH THE PAVILLION LAPTOP.IS THIS CORRECT AND ARE HP accepting responsibilty for repair even if its out of warrantly?
Only half the screen works the rest is justa grey colouring.
I am posting this just to let people know how pathetic HP is
I am having a similar problem with my DV9740us Laptop. As Felorah said, I had to go to safe mode and put the driver to an old version coz as soon as the new drivers are installed the monitor goes for a black screen. Even with that and screen flickering it worked till yesterday. Now I’m left only with one option; to go for a new laptop. I spent about 1400 $ for this so called top of the line entertainment notebook not to pay another 900$ to replace the mother board (yea it costs over 900$ to replace the mother board where I live- Sri Lanka).
To be honest, I can’t afford another laptop within this year and I had to work overtime just to buy this one. FOR SURE my next laptop is not going to be HP and as a consultant I would never recommend HP to my clients or to anyone I know to that matter coz they just rip people off
Posted on Mar 15, 2010
HP will not cover the repair if guaranty is expired.
Video card on your laptop is integrated on motherboard, and the repairman must replace the whole motherboard to fix it.
I quote : "Only half the screen works the rest is justa grey colouring." that is more likely a problem with the ribbon cable, connecting LCD, or with LCD screen itself, in some case , as said by the repairman , it can be the video card.
if the repairman did not open and inspected the laptop LCD display , connector and cables, then the problem it is probably the ribbon cable or the LCD panel.
The technician mentioned the motherboard, because that is the most expensive repair service, so that he can cover his back.
Ask a quote to a different technician, see if this can give you different quotes for all possible faults.
The possibilities are:
1 Replace ribbon cable
2 Replace LCD display
3 Replace motherboard.
Posted on Oct 14, 2008
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