Question about HP Pavillion dv9740us Notebook

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HP PAVILLION DV9500

I HAVE TAKEN MY PC TO A PC REPAIR SHOP, AND HE TELLS ME THAT THE MOTHERBOARD NEEDS REPLACING AND THE VIDEO CARD IS DAMAGED. HE SAYS ITS A KNOW PROBLEM WITH THE PAVILLION LAPTOP.IS THIS CORRECT AND ARE HP accepting responsibilty for repair even if its out of warrantly?
Only half the screen works the rest is justa grey colouring.

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  • Felorah Mar 11, 2009

    Same problem here. My notebook is only functional long-term when I keep the GPU disabled. When I enable it, it can go about a maximum of 36 hours before it'll crash itself and I'll need to go into Safe-mode to disable the card. If I miss my chance to Safe-Mode, then the option no longer pops up and I need to do a system restore back to a point where the GPU was last disabled.

    I've done so much research by now that I don't really need to go to a repair shop to know that the cause is heat damage. Originally, HP's Bios' fan algorithm was disfunctional but I only found out of the update too late so it's likely either my motherboard, GPU, or the cables in between the two were just fried.

    Very poor manufacturing on both HP and NVidia's part. Their machines should be built as maticulously as passenger vehicles are built to ensure lives are not lost- because it seems after about a year, give or take, everybody who buys an HP notebook eventually finds their computer falling apart. It's a shame.

    I've finally purchased a new notebook- A DV-7 from Hewlett-Packard, and will be treating this new machine of mine like a piece of medical equipment; because if anything does go wrong and it's younger than two years old, there'll be no doubt about it that it's HP's fault and not mine.
    And, accordingly, if anything does go wrong with this second HP notebook of mine, they'll find themselves dismayed to know I'll be no longer doing business with them, nor any other mainstream computer marketer. Albeit pricey, Alienware'll be my third destination. I'm sure, as a smaller company, they have enough time and consideration to actually care about their customers welfare; post-purchase and in the long-run; UNLIKE Hewlett-Packard has led me to believe.


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I am posting this just to let people know how pathetic HP is

I am having a similar problem with my DV9740us Laptop. As Felorah said, I had to go to safe mode and put the driver to an old version coz as soon as the new drivers are installed the monitor goes for a black screen. Even with that and screen flickering it worked till yesterday. Now I’m left only with one option; to go for a new laptop. I spent about 1400 $ for this so called top of the line entertainment notebook not to pay another 900$ to replace the mother board (yea it costs over 900$ to replace the mother board where I live- Sri Lanka).
To be honest, I can’t afford another laptop within this year and I had to work overtime just to buy this one. FOR SURE my next laptop is not going to be HP and as a consultant I would never recommend HP to my clients or to anyone I know to that matter coz they just rip people off

Posted on Mar 15, 2010

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HP will not cover the repair if guaranty is expired.

Video card on your laptop is integrated on motherboard, and the repairman must replace the whole motherboard to fix it.

I quote : "Only half the screen works the rest is justa grey colouring." that is more likely a problem with the ribbon cable, connecting LCD, or with LCD screen itself, in some case , as said by the repairman , it can be the video card.
if the repairman did not open and inspected the laptop LCD display , connector and cables, then the problem it is probably the ribbon cable or the LCD panel.
The technician mentioned the motherboard, because that is the most expensive repair service, so that he can cover his back.

Ask a quote to a different technician, see if this can give you different quotes for all possible faults.

The possibilities are:

1 Replace ribbon cable

2 Replace LCD display

3 Replace motherboard.

Posted on Oct 14, 2008

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