Question about Gateway Computers & Internet

1 Answer

I called 408 273-0808 this past Saturday. The man I spoke to asked me to load all my files on a hard drive so I could get a full factory reload. I called tonight to get the factory reload. A guy answered by the name of Bern -badge # GWEM 32996152. He said my warranty had expired and that he couldn't do anything for me. I tried to explain that I haven't had the computer a year. He started to scream at me. I asked him not to raise his voice at me and asked to speak to a supervisor. He said that was not possible. I asked him for his badge # and that is when he proceeded to give it to me. I am soooooooo upset. I called again and had the same luck with a female employee, with the exception that she would not even give me her badge number or her name. I have never owned a gateway computer and thought that customer service was great according to your commercials, but was sadly mistaken. I need to speak to a supervisor as soon as possible. This will be the last gateway I purchase, and will pass on my horrible experience to all who will hear. How are you going to make this right. It is now a matter of principle. I need to know where the nearest office is located.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 538 Answers

Well..firstly..this is not the gateway operation at all. we are independent folks. perhaps there is a way to gain a footing with this situation. let me know.

Posted on Oct 14, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I can not boot up my computer


The hard drive or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer.
Your manual, available here, explains your Restore options... http://www.manualslib.com/manual/253469/Gateway-710xl.html#product-LX6810-01 - LX - 8 GB RAM

Jun 25, 2014 | Gateway LX6810-01 PC Desktop

1 Answer

How to reset


If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer.
For how to restore this machine to factory condition, see page 102 of the manual you can download here... http://www.manualslib.com/manual/56706/Gateway-Gm5688e.html#product-GT5656

Jun 22, 2014 | Gateway GT5656 Desktop PC

1 Answer

Will not boot uop only flash screen


The hard drive or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer.
Good luck.

Jun 19, 2014 | Lenovo 7727-2LU IdeaCentre K330 Desktop PC

1 Answer

Setup did not find any hard disk drives


The hard drive or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer.

Jun 18, 2014 | HP xw6200 PC Desktop

1 Answer

My dell optiplex 755 amber color on power botton. monitor display nothing


The hard drive, motherboard, or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer. Good luck.

Jun 17, 2014 | Computers & Internet

1 Answer

Why my GM5688E tower won't turn on?


The hard drive, motherboard, or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer. Good luck.

Jun 15, 2014 | Computers & Internet

1 Answer

Computer got wet now beeps and blank screen


The hard drive, motherboard, or some other critical component may be failing, or just the OS or hard drive corrupted. If you have files that you do not want to lose, you could try this... Pull the hard drive out, and use a "USB Hard Drive Adapter" (available fairly cheap online) to connect the hard drive to a friend's computer, and save all the personal files (documents, pictures, etc.) you can to a folder on the friend's computer or an external hard drive. That way, at least you may not lose your files.
Then, you could try to do a Factory Restore or Reload on the computer, and if that works, copy your personal files back to your newly restored computer. Good luck.

Jun 14, 2014 | Acer Aspire™ T180 PC Desktop

1 Answer

Cant flash bios a1410n


Try simple first. When booting, AND BEFORE the XP logo, press f8 repeatedly until you see the boot options menu. If you miss it, you will see the xp loading logo, if so, restart and try again. From the boot menu, try the "boot with last known good configuration" option. If that doesn't fix it, re-boot, f8, and try the "safe mode" option. If it boots with any of these methods, do a full shut down and re-start again normally.
If that doesn't get it to boot normally, I would do the following. (I would, but you should only try this if you have a good understanding of windows and needed programs installing, ram replacement, hard drive repair/replacement and internal computer wiring)
Now, if your computer worked fine, then suddenly started this loop, I dont think it a bios problem. I expect you might have a hardware problem. Did you change any hardware very recently? Sometimes that stops windows from loading. Or, you could try changing the ram and retry, could be bad ram. But I think it is a hard drive issue. I think you will have to reload windows and/or replace the hard drive.
To safeguard your info, you should replace the main hard drive with another drive, load windows fully on it, then add the original drive back in as a slave/secondary drive, and retreive your personal info and files from it. Your needed programs will have to be re-installed on the newer windows drive. When you get all your files copied over (use copy and paste, not cut and paste), you can format the old drive and use it as storage, or just format and keep for the next time, or sell it. I would also run a "drive fitness program" to test it for bad sectors.
Or, if you dont need anything from your windows, you could format and install from the xp install cd. If it loads and runs, the drive is probably ok (I would still test it for bad sectors), or, if it cant load because of errors, the drive is probably bad. Retry with a new drive.

Jul 16, 2013 | HP Pavilion a1410n (ER890AA) PC Desktop

1 Answer

I NEED HELP RELOADING MY COMPUTER WITH WINDOWS XP


Ok if you are a complete novice like you say it may be a little hard to explain everything on here. Your heading say you need help loading windows xp. While the body says you need help cleaning it out and reloading it. It has been a while since I loaded windows xp on my computer but it came after losing a hard drive. I seems like I just put in the new hard drive and put the windows installation cd and when I started it, it just went through the steps of installation. However if you have a working computer and you want to clean it up, you may want to save some files off your computer before you just wipe it out. You should make a recovery cd, you can go through help menus to do this just type in "recovery cd". You can format your drive, go to programs, accessories, command prompt. If you open that up it looks like the old dos system, if you type in "format c:\" then enter it will wipe everything off of your hard drive. So my suggestion is this: find a friend/ neighbor that is a little computer savvy and ask for some help. It may be as simple as deleting your temporary internet files and cookies to get you running faster, which I think is what you are really after. Now that I've written a book I hope this helps. Please rate my answer so I get points for it.

Jan 22, 2012 | Computers & Internet

1 Answer

Need to reload windows xp on Emachines PC


Yes all you have to do is.........

Turn off the Computer
Turn back on and Press F11 repeatedly when the message "Press F11 to start recovery" is displayed.
The recovery will load and display a menu of options:

Full System Restore (with Backup): This options will move all Hard Disk contents to the "c:\My Backup" directory and install a new copy of Windows. This option preserves your existing data files, however all applications and settings will need to be reinstalled. This option requires 4GB of free Hard Disk space for the new OS.

Alway suggest backing up your data before you do any recovery

Mar 19, 2009 | E-Machines eMachines Desktop PC

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

202 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gateway Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18334 Answers

Prashant M
Prashant M

Level 3 Expert

2259 Answers

Are you a Gateway Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...