Question about Canon DR-5020 Path-Through Scanner

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Help Can someone help me. I have a line going through my scanned images. I have cleaned the glass and rollers but it is still there. It actually was not there until I cleaned the scanner. Should have left it alone. Appreciate any help you can give me.

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How 'crisp' is the line? IF it is same thickness even at different contrast levels, then it is likely the scan module is affected. If the thickness varies, or has jagged ends, then it is dust on the glass or a scratch of may be a dust particle sitting on the scan module. This has to be cleaned.
S. Mohan, Chennai, India

Posted on Feb 02, 2009

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Officejet 9600: vertical lines (4) in center of page when copying using ADF. No lines when copying from glass. I tried the cleaning procedures on your trouble shooting pages. They did not help. How ca


John:
When using the ADF, the scanner doesn't move. The long rectangular platen glass on the left side of the machine is used, not the large glass. I believe that if you clean the long, thin piece of glass on the left side of the platen, your lines will disappear.

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Why are pages scanning with lines running through them, but printing perfectly fine?


Try cleaning the rollers. Usually you have to remove the cartridge to get to the rollers that moves the paper.

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1 Answer

BLACK MARK ON THE COPIES OR SCANNED IMAGE


Clean the slit glass under the document feeder. Lift the feeder and find the thin piece of glass on either the left or right side and give it a good cleaning - you marks will likely go away.



Here is a how-to for removing lines from Sharp copiers.

How To Remove Lines from copies prints on Sharp copier

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1 Answer

THERE IS A LINE ON THE RIGHT SIDE OF THE SCANNED COPIES, CANNOT SEE ANY OBVIOUS DIRT ON ROLLERS


Look at the glass strip through which the documents are scanned. Even a tiny spot there results in a dark line along the scanned image. Often such spots come from scanning a document with corrections made using the white correction fluid :)
The users manual (UM) describes the cleaning procedure on pages 61-62, you can get the manual here:
http://usa.canon.com/cusa/support/office/imageformula_scanners/imageformula_dr_5010c_6030c/imageformula_dr_5010c_color_production_scanner#BrochuresAndManuals

Please come back and leave a rating/testimonial if helped or post a comment for further assistance.
Thank you for using FixYa, the community-based help site :)

Jul 26, 2011 | Canon DR-5010C Scanner

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HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.


Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

Sep 07, 2009 | HP Officejet 5780 Printer

1 Answer

Black vertical lines in copies


You need to clean the glass. Open up the feeder and you have a large piece of glass for scanning and to the left a smaller piece of glass that it uses to scan from the feeder. Clean this smaller piece of glass; even the slightest smudge can leave a black streak.

Jun 25, 2009 | HP LaserJet 3030 All-In-One Printer

1 Answer

Red/yellow line down left side of document when using feeder


the solution to this issue is cleaning the scanner glass below the automatic document feeder(mind you its not the scan bed that you normally use while copying) .you will get the ADF scnner glass once you lift the ADF door,you will see a 1 inch wide scanner glass.that is what you need to clean.

If you want any further support a technician can help you online for free.You can find free online technical support at http://tinyurl.com/m7ghqz

Jun 13, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Line appears on all scanned documents. Scaning window & rollers have been cleaned.


Do the lines appear in the same location on all images? Please clean the glass with isopropyl alcohol.IF the lines are crisp and sharp at the edges on all levels of contrast, then it is module problem. If it varies depending upon the contrast chosen and is also with jaggered edges, it is dust stuck on the glass. Dont use solvents.
S. Mohan, Chennai, India

Jun 02, 2009 | Canon Office Equipment & Supplies

1 Answer

When printing or faxing from the top tray of my HP OfficeJet 6310 all in one I get a line that runs down the entire page on the copy or fax to the recipient. I have tried cleaning the glass and rollers...


The key to solving this problem lies in what you observed. It only happens when you use the document feeder. As you noted, when you place it on the glass, there is no line.

When you use the feed, your machine does not pull the document onto the main glass to scan it with a moving bar. Instead, the bar parks itself under the roller section, and the document gets scanned as it rolls past the stationary bar. A spot or speck that blocks the light bar as the document rolls past manifests itself as a vertical line.

Lift up the left cover and the roller carriage and you will see a narrow pane of glass about 1-1/2" wide. This is what you clean. I cleaned mine twice, unsuccessfully, with a glass wipe. Then I decided to align the streak on my copy with the glass, and saw the faintest speck.You may have to look VERY VERY hard under a bright light, but it will be there. A third, more vigorous and direct scrub and the speck was gone--so was the streak.

If the vertical line appears in both modes (document-fed and manual) then there is something on the light bar, or the bar has a broken scan pixel. If the main glass were dirty, you would not see a line, but random spots, and then only when fed manually. Dirty feed rollers can make lines, but not usually the clean, precise lines that are created by a blocked scan bar.

Mar 10, 2009 | HP OfficeJet 6110 All-In-One InkJet...

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