We have had the Illumina for two months now and experience a great deal fo problems. And since we are a printing company, we NEED the color press to function at optimum.
IT began with the color calibration. Did the whole troubleshooting steps together with the Xante tech support, including the Swatch thing. Never really worked. Xante claims t be working on the issue (for 5 weeks now) they hardly ever call back and when we call back, the person is conveniently at lunch.
Then there was an issue with the heavy card stock. And it is not even the really heavy duty stock, just 265 GSM. Worked fine at first (mind you with inferior colors) though after a month, stock started to jam in the printer and now it smudges the 265gsm glossy paper ( which it does not do with the regular card stock). Again; on the phone with Xante tech support, tried numerous different paper type settings and that did NOT work. Honestly, if you set it to the range of the stock weight it messes up, and when you set it to heavy gloss it messes up even worse.
We also experience the same issues as other posters here, Rapidly depleting toner, fatal errors, etc etc. It never ends!
Now we have a different person at the tech support. We demanded to speak to someone else because we were quite frustrated about the fact that Xante did not even send people to location unless there was a part that needed to be replaced. Finally, he cloaims he will work on the issue with us and if that does not work Xante will finally send someone over so as to make sure that everything functions accordingly.
Terribly sorry people. I am sure that the Illumina is a wonderful machine when it actually is up to full capacity, though that is very difficult to achieve by yourself and is made even worse with the 'wonderful' Xante tech support...
I have been running this machine for 2 years.
The only way I can run is too
1 printer media to plan - on Ilumina display panel
2 media weight to auto on Ilumina display panel -
3 When printing in printer dialog be sure set these options -
-printer features-insert option - set media type to Printer Setting
I have tried changing the media types as well and will not work for me-
but setting to auto works.
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I'm having a simialr problem, I can get my Kodak EasyShare 5300 printer to print pictures just fine, I can even get it to copy & print from the scanner. In both black and color inks. What I can not get the Kodak EasyShare 5300 Printer to do is to print from Microsoft Office Word, or Works for that matter any text document what so ever. I've never had a problem with the printer ever, not even when I upgraded to Windows 7 it printed just fine up till a few months ago and started acting up. At first I thought it was because I hadn't used it in awhile so I replaced both cartridges so they are brand new. Tried my experiment again and it did the same thing, pictures, and copy and print from the printer works just great...text however from the Word programs....nothing but a blank page.
Running Windows 7 - 64 bit Dell Touchscreen, Dual Core Processor. Before you ask...before this incident the Kodak Printer intergraded just fine and worked without incident. Since it is not the printer portion (unless its the printhead), it has to be a software problem...although, I used the disk that came with the printer to re-install it and not from the web just in case that was the problem. Course would installing the web upgraded software be of any assistance? Anyone have any solutions? Thanks.
According to your problem that black is not printing its mean that printer head has some problem due to wrong ink use,first u have to clean the head by going in management of printer simply selecting fo\rom menu, if the problem is still remains then change the head,
thank md. ahsan siddiqui email@example.com
The 9900 is a great printer, some parts wear out tho, There's a membrane in the printhead that goes out allowing cross contamination of the inks. You would need to replace the printhead, sometimes also the hoses can come off of the clean and purge assembly so that the printhead is not primed properly. That would be a shop repair. You should let a shop check it out for you, could save money and time...
you need to check your settings, you may need to fool the machine..
on the webpage, or the front panel, select material type as plain.
set the weight setting as auto.
in the driver, make sure the setting is set to "printer Setting"
also in the driver check the selection for "black" instead of "colour"
hope this helps..
ok, the issue is most likely technical, but fixable with a mouse click.
your MAC, is most likely running a pc prossessor version.
this causes mis inter[pretation of pc based files and comes into play with CS3 programs..
go into the mac hard drive, and select the appliaction (in this case In Design) go the the info page, and click on "more info"...you should see a check box for "rosetta". check this box. and then print again, problem should be solved....is so, go into all the CS3 applications and do the same..check the rosetta box...good luck...