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What product would that be Ann as not product is listed in the question. I would suspect the answering machine settings is the place to look to increase the number of rings before the answering function kicks in. Maybe you could provide the make and model number to help us figure out a more specific answer
The KX-TG5621 isn't an answering machine. It will ring until you answer, some answering machine picks up, or the caller hangs up.
To change the ring count on your answering machine, refer to the documentation for that answering machine. If you require further assistance, please add a comment to this question and specify the make and model of your answering machine.
The KX-TG2313 isn't an answering machine. It will ring until you pick up, an answering machine or voicemail system picks up, or the caller hangs up.
To change the ring count, refer to the documentation for whatever answering machine or voicemail system you have on your phone line. If you require further assistance, please add a comment to this question and identify the answering machine or voicemail system.
Do you have voicemail or an answering machine? This is usually a sign that another device (fax, answering machine or voicemail service) is set to answer the call after 4 rings. You will need to lengthen to number of rings before the service/device in question picks up. (The method to reset this will depend on the service/device that is picking up.) Another possibility is a call forwarding service that is enabled at 4 rings.
I hope this helps. Please write back with details on the device that could be picking up for details on setting the number of rings. If you have voicemail or call forwarding, check with your telephone service provider to lengthen the number of rings before the service kicks in. (There are too many for me to know all of the providers instructions.)
Some of the older models have a slide switch on the side or bottom of the machine that could change from 1 to 3 rings. If you have a set up menu for greetings the number of rings to choose may be there when you go to record your announcement. Do you have the Model number?
the voicemail ring count has to be setup on your phone line thru your voicemail menu,and has nothing to do with the answering machine. if you don't want the answering machine to pickup, just shut it off. follow the prompt's for your voicemail settings, there you'll be able to set the amount of rings you want.
hope this helps.