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No caller ID displayed

I have my phone service via the cable; but the caller ID doesn't work with this phone system. Caller ID just stopped working a few weeks ago--no rhyme or reason--Paying the fee on telephone bill and they checked and said lines are working on their end--Wht should I do

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  • RAB1129 Oct 14, 2008

    PHONE IS A PANASONICKX-TGA560W

  • RAB1129 Oct 14, 2008

    I have aready tried #1 solution--I'll now try #2

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2 Answers

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If you have digital telephone with cable. First thing you should do is contact the billing department of your service provider. Make sure you are in billing for caller id. If you are let them know you are not receiving service you are paying for. Have them check your number in the switch. Which is the system that allocates each call that is made to and from your number. If this feature is not activated properly in the switch you might be paying for a service that is not properly activated. If all is correct with service provider. Try using another phone that has the caller id feature just to make sure it's not the actual phone. If both phones still doesn't display caller id. You should have your service provider send out a technician to troubleshoot your home telephone lines to make sure all phone jacks and telephone lines are secure and corrosion free, and have them verify service while there. You should also ask about a credit for the time the service was activated until the time the service actually worked.

Posted on Oct 14, 2008

Try using another phone or disconnect your phone and drain its battery fully and then charge it (might get rid of the caller id bug?)

Posted on Oct 14, 2008

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