Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative Zen: M Not Docking with computer!

I think there may be a problem/malfunction with my creative zen dock... (The white connector that plugs into the player, and where the usb cable and charger cables connect)

First of all, its charging just fine. but when I connect my usb cable to the computer, it doesnt recognize it, first I thought it was a problem with the computers USB ports, so I tried my other computer.. and the same happened. When I plug the usb cable in...the player is unchanged.. no "docked" symbol etc.. and it is not recognised by either the computer or windows media player.

I have tried a "clean up" and a "reboot" and my firmware has recently been updated.

I realise it may be just a malfucntion with the white connector or the player in general and i may just need a new one.. but it is only one year old.

any help would be greatly appreciated..

Posted by on

  • Funky_soul Oct 14, 2008

    Where could I find a replacment connector?

    Creative Website?
    Ebay?

    And Thanks!

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I had the same problem. This worked for me on a Zen that is 2 years old: Go into the Control Panel on the start menu and select System. Then select Hardware and then Device Manager. You will see a list of all the devices on your pc. Now you should see your Zen about half way down the list. Highlight it and then at the top in the menu item Action select Uninstall. Windows will then uninstall your hardware. Unplug your Zen from the USB port, if you haven't already done so, and then plug it back in. Windows should then reinstall your device and you should be good to go.

Posted on Oct 14, 2008

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You have done the things to narrow down the main cause of the issue. Your connector is the main problem. You may need to replace the white connector first then try to connect it back. Otherwise, the player is the main problem.


Posted on Oct 14, 2008

  • Mayvs Rillera
    Mayvs Rillera Oct 14, 2008

    I would suggest to call Creative if the player is still within warranty. They should be able to replace it for free just in case. Otherwise, you can find it on Ebay. 

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