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I HAVE A C4200 ALL IN ONE WHICH HAS BEING PERFORMING WELL - HOWEVER WHENI CHANGE THE CARTRIDGES THIS MORNING - IT APPEARS THAT I HAVE A "CARRIAGE JAM" WHICH I CAN'T CLEAR - AS FAR AS I CAN TELL THE CARTRIDGES ARE INSTALLED CORRECTLY (NOT THE FIRST TIME I HAVE DONE THIS), HOWEVER AFTER ACKNOWLEDGING THE FACT THAT GENUINE CARTRIDGES HAVE BEEN INSTALLED AND ASKING ME TO PUT PAPER IN TRAY - IT KEEPS COMING UP WITH "CARRIAGE JAM" - I CAN'T SEE ANY OBSTRUCTION - CAN YOU PLEASE HELP...CORAL BIELBY

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Unplug the power cord and try to move the carriage assy to center and remove the carts.

Posted on Oct 14, 2008

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