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I was using your online Nortons antivirus program. Wasn't comfortable with it so uninstalled. Am trying to install from cd but get message (another program is still running)Help

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Try using Avast anti virus home edition it`s free and very very safe download from Avast home page www.avast

Posted on Oct 14, 2008

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Posted on Jan 02, 2017

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We purchase a Norton antivirus online , we paid fort it but forget to unload, how can we fix it? thanks


Do you mean you forgot to download it to your computer ?
You should be able to log into your Norton Customer Account and download it once in your account login.
https://manage.norton.com//
At the very least you can click on the support option at the bottom of the page and get help on getting Nortons That you purchased.

Be aware if you are upgrading Nortons you may need to remove the previous version of Nortons Anti Virus before running the newer install program you are about to download and run !
https://support.norton.com/sp/en/au/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

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When you insert the Nortons installation CD on each computer and start the installation, Nortons will then ask the product key to be entered before you can continue the installation process.

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a generic fix-all for slow computers is:
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Hi,

if you are using webroot antispyware software on the computer. you have 2 resolution for that.

1. if you have a CD then you can uninstall and reinstall it before that disconnect the internet connection.

2. If your are downloading it online then the only thing is first try to download a different antivirus for the time being and then you can uninstall webroot from the cmptr and then you can download it again and then you can uninstall the antivirus which you installed for the time being.

this will resolve the issue.

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