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All in one is not communicating with the computer

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Hi, try updating your printer drivers:

Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done


anaanymous

Posted on Oct 13, 2008

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It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

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