I connected the hard drive to my computer but nothing happens. when i check it for problems, it says device is properly working yet nothing comes up so that i can transfer photos to it. the only thing that shows is the "safely remove hardware" icon in my tray.
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Disassemble the external drive and install the hard drive in a pc or place in a generic external drive you can purchase without a drive inside, then you can get access to those files again. The External drive interface has failed not the drive itself.
When you connect the SmartDisk into the USB port of your computer, the computer will detect this as an external storage device. When you open this SmartDisk you can create folders to store your photos. Just select your photos from your computer where the photos are stored then copy and paste these photos into the folders on the SmastDisk.
The brand of your HD is Verbatim, so it should not show up as Toshiba in the Device Manager. Your computer is detecting another device.
Please do not rely on the Device Manager, you have to check the Disk Management instead. If the HD did not show up in the Disk Management, try connecting the HD into another USB ports of the problem computer. It could only be the USB ports of the problem computer is bad.
How many computers do you have? If you have 3 PCs and only one computer is having a problem, then you might need to update the USB driver of the problem computer.
usualy it means that it has an error,try checking that the cables to the drive are connected properly if there all fine try shutting the usb drive off and turing it back on after 3 min.
you should turn your PC off also and restart it.
if that does not work you need to post more information about your PC and periferal devices.
I had a simliar problem. This is how I fixed it in XP;
Remove any attached external devices except the one having the
1. Control Panel
2. Administative Tools
3. Computer Management
4. Under Storage right click on "Disk Mangement"
5. The bad drive should show up as Disk 1 with a black bar across
6. Right click on the bar.
7.Select " change drive letter and paths " and follow the instructions.
8. If number 7 does not work, go back to the menu and select
"Format". During the FORMAT I believe you will be asked to assign
a drive letter.
9. GOOD LUCK
I acutally had this problem with two different drives. I fixed the first one using the instructions above. But the second drive didn't even show up in Disk Management. I had to return it for a new one.