Question about Verbatim SmartDisk Firelite Portable USB 2.0 250GB GO 5400 rpm/tpm 250 GB Hard Drive

1 Answer

Verbatim firelite external hard drive

I connected the hard drive to my computer but nothing happens. when i check it for problems, it says device is properly working yet nothing comes up so that i can transfer photos to it. the only thing that shows is the "safely remove hardware" icon in my tray.

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  • picabo2003 Oct 13, 2008

    no. apparently the software is on the firelite.

  • picabo2003 Oct 14, 2008

    yes it is. mind you this is the second firelite. the first one did the same thing so i took it back and they gave me another one. initially, when i plugged it in, the "safely remove hardware" would appear and say "hardward may not be functioning properly". thats why i took it back. this time when the remove hardware icon appears, i double clicked it and it shows me the details of the hardware. yet, i can not locate it anywhere in my computer. the details also indicates that it is working properly.

  • picabo2003 Oct 14, 2008

    what do you mean by over the shoulder? why does the box indicate that it is compatible with windows xp, which is what i have? could the people at The Source not tell me this? They dont seem to be very helpful.

  • picabo2003 Oct 14, 2008

    how do i do that? i thought this was being done thru the "ask me"

  • picabo2003 Oct 14, 2008

    what do i need to do? do i need to pay for this? and do i have to select one of the techs?

  • picabo2003 Oct 14, 2008

    so what do i need to do???

  • A Womans Computer Man
    A Womans Computer Man May 11, 2010

    sure..did that unit come with an installation cd..

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  • 538 Answers

Ok...well...then if it is compatible with your current operating system, then it should work. is this a first time install?

Posted on Oct 14, 2008

  • 3 more comments 
  • A Womans Computer Man
    A Womans Computer Man Oct 14, 2008

    ok..this is more clear..seems to me that perhaps it is NOT compatible with your operating system. that is not unheard of and the plug and play assurances are usually an illusion. Sounds to me like your system would benefit from a 'over the shoulder' technical service call.

  • A Womans Computer Man
    A Womans Computer Man Oct 14, 2008

    over the shoulder is a remote session..send me a note direct through the askme, with some manner of communication

    as to why they do not tell you? maybe they do not know.


  • A Womans Computer Man
    A Womans Computer Man Oct 14, 2008

    nope..this is in the common area..the ask me is more direct...

  • A Womans Computer Man
    A Womans Computer Man Oct 14, 2008

    well..you can chat here...or perhaps another arrangement..I believe that there is a solution here..but seems that you are caught in a timeless void of compatibility...your issue is not that simple.

  • A Womans Computer Man
    A Womans Computer Man Oct 14, 2008

    post a connection option to my Ask me button...so we can communicate more directly..

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Need drivers


Below is the link for the FireLite 160GB portable HD. Drivers are only needed for win98. 2000/xp/vista are plug and play. The manuals are included at this link.

http://www.verbatim.com/support/support.cfm?part_number=firelite+160gb+usb&x=56&y=11

Additionally, there could be a problem with power supply. A switch is on the back...USB or EXT. EXT is for an external supply. (http://www.verbatim.com/products/detail.cfm?product_id=38819801-1143-3415-5FE3682C49A8E37F&cat_id=3883B708-1143-3415-5FB9F3C74069A098) USB is naturally for a USB cable. Clicking might indicate low power when using USB. Switch to the external adapter or get a USB cable with two connectors for the computer (the extral cable draws more power),

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Verbatim usb 160 external hard drive.


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