Question about Nespresso Aeroccino Automatic Milk Frother

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Nespresso aeroccino won't turn on!

I just got my frother yesterday.. It worked perfectly all three times I've used it. It worked this morning, but today when I tried to use it, I pressed the button, and nothing happened. I made sure everything was in place, and it was. I tried putting the plug in other outlelts, and still no luck. I really need help!

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  • Over it Oct 14, 2008

    OMG I'm on my 4th aeroccino in just over 2 months!!! They just keep dying on me. I replaced my 3rd one yesterday at Nespresso in Chadstone Shopping Centre VIC, it made 2 coffees last night then did not work this morning! I'm so over it. God I'm glad we're not the only ones, I thought I was going mad! We've been told to send it back to headoffice in Sydney for them to check out. Next time, I will keep it off the base when not in use. What a shocking product!

  • Anonymous Oct 15, 2008

    I have only had this item for two weeks and suddenly it won't turn on.
    This is a fairly expensive item to break down in two weeks

  • Anonymous Oct 23, 2008

    Same has made 4 cap's in one week..great NESPRESSO

  • space88 Oct 24, 2008

    After about 15 times of using the new Aeroccino which I bought in Thun Spwitzerland on the 18.9.2008, it did not turn on. I approached the Israeli representative of Nespresso in Israel who told me that they are not going to look into the problem because I bought it in Switzerland. I approached the Swiss center by e-mail (through "Contact us"), but they did not reply.
    What shall I do?

    Arnon Gutman

  • Anonymous Nov 10, 2008

    aerochino will not turn on. only 2 monyhs old. I also have another one that only worked twice. what do I do

  • Anonymous Nov 16, 2008

    I bought the Aeroccino Milk frother from Melbourne a month ago. We have been using it once a day for about 2 weeks. It was still working the day before but when I turn on yesterday, it did not turn on. I've checked the power supply source and there was no problem. What do I do now?

  • Anonymous Dec 08, 2008

    This seems to be a fairly common problem - I am now on my third machine. Nespresso UK happy to replace but keep insinuating it's my fault for submerging it in water, which I definitely have not. I think there is some sort of problem with the heater element shorting out - why else would the company keep replacing machines so readily if they knew there wasn't a fault on their end!?

  • Anonymous Dec 09, 2008

    Machine worked fine for 26 month. Now it will not turn on anymore.

  • jenniferside Dec 14, 2008

    The button does not light and the machine does not froth. Power to unit is fine.

  • joinjess Jan 17, 2009

    Same problem...Had the Areoccino for 2 weeks...this is the newer large one with a dual function button (heat and no heat). Now when button is pushed nothing happens.Baught it through Qantas FF and will have to figure out how to ontain a replacement.
    We has the older Areccino at work at it has been fine with constant use.
    Seems linke this is a common problem,

  • Anonymous Feb 04, 2009

    after 2 months machine will not work.


  • roger4man Mar 03, 2009

    I have had 3 previous aeroccino's,am now returning the 4th one.

    They just stop turning on. An inherant fault. Given that nespresso refund the postage, suggests they are aware of the flaw.

  • entewurzel Apr 21, 2009

    I have the same problem. I've send it back allready 3 times!!!!!

  • aitkenmail May 15, 2009

    I have the same problem. I just got it and it was working beautifully, then i plugged it in and the light didn't even come on. I've been very careful when cleaning it not to get the base wet etc. what's the problem?



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Posted on Jan 02, 2017

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SOURCE: Lost my Nespresso Aeroccino Milk Frother Hot Milk Whisk

Call Nespresso customer service at 800-562-1465. Replacement set of 2 wisks were $2.95 + shipping

Posted on Jul 01, 2010

  • 19396 Answers

SOURCE: Need replacement frother part for Nespresso Aeroccino

good to know

the machine is Krups, and therefore you can also get support from them, by calling the number listed on the user manual, or finding contact from websites below:

Coffee & Espresso Machines - Small Domestic Appliances - Krups

Home - Krups UK

All the best

Posted on Jan 03, 2009

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Nespresso milk frother instructions

I had the same problem. From reading various sites it is clearly a common problem. Most suggest phoning Nespresso to get it replaced but one website suggested turning the machine upside down. Not the base, just the aeroccino. Leave it like this overnight and it resets itself. I don't understand how that works but I tried it as it was a weekend and wasn't going to be able to call the helpline till Monday. And it worked! I now have proper froth again. Other suggestions seem to be try never to get the underneath wet (I think leaving it upside down ensures this area dries out completely), don't leave it on the base when not using and certainly don't leave it on.

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Nespresso Aeroccino Automatic Milk Frother Instructional Video

Click on the link below for the user guide for the Nespresso Aeroccino Automatic Milk Frother -

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The customer service is the best I have encountered in a long while, give them a call, it will make your day they are so pleasant and helpful!

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just wanted to comment on the issue with the Aeroccino when it stops working. As has been mentioned, Nespresso stated in the past that perhaps moisture (water) had gotten into the bottom of the frother and that might have been the reason it had stoped working. This was not my problem---I was very diligent in preventing ANY moisture entering the unit. But Nespresso has finally acknowledged the real issue. This is Nespresso's partial reply to my query: "Another possible cause for the Aeroccino to not turn on is the result of the Aeroccino jug being stored on the Base. The base does not have an on/off switch; therefore it is drawing full power at all times when plugged-in. If the Aeroccino jug is stored on a plugged-in base it can short-circuit. Once this has occurred there is no troubleshooting that will alleviate the issue, and replacement is the only option." There you have it. Mine would turn on for a several seconds, and merely warm the milk, instead of frothing it. I guess it took us 9 months to short-circuit it. Luckily ours is still under warranty, so a replacement is being shipped. Good luck to all of you with the same problem...I hope you are still under warranty. For those of you with a working Aeroccino: Don't leave the base plugged-in when not using the unit.

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1 Answer

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My frother was working several month without problems. I love that! Someday i try to turn it on - nothing. I opened the frother and found out the the thermal fuse was broken. The specification for that fuse is 108°C/5A 125V~. The fuse you found in the red wire - there is a transparen tube to protect the thermal fuse contacts.I replaced the fuse - it worked !
That means the frother was overheated. The fuse has done the job.

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