Question about HP LaserJet 2430dtn Printer

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2430 printing 1/2 inch marks down left side of page

Hello,
One of my clients has a HP LJ 2430 that has begun to print 1/2" marks down the left side of pages.  There are roughly about 4 marks on each page about 3 inches apart.  Any idea on what would cause this? Thanks.

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  • 2 more comments 
  • pmeadows Oct 13, 2008

    Yes I did try changing out the toner cartridge.  Unfortunately, no luck there.  Do you know of a good resource/guide for replacing the fuser on that model? Thanks for the help.

  • pmeadows Oct 13, 2008

    Excellent!  I'll give this a try.  Thanks for all of the help Joe.

  • pmeadows Oct 14, 2008

    It seems that today the printer is printing black streaks down the right side of the page (streak is about 1 1/2 in wide).  Is this still a fuser issue? Thanks.

  • pmeadows Oct 14, 2008

    Yeah it looks to be the fuser...thanks again.

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  • 4,338 Answers

Did you change the Toner cartridge? If that did not fix it :
Then the Fuser needs replacing. If you take the Fuser out from the rear, and rotate the drum in it, you will see the marks. You can try to clean it but experience shows that you will have to replace it.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Oct 13, 2008

  • JDTec
    JDTec Oct 13, 2008

    Video on how to take unit apart:

    http://h20181.www2.hp.com/plmcontent/NAC...



    Servics manual,Click on the download link 3/4 down on this web page:

    http://www.eserviceinfo.com/downloadsm/2...



    You may have to copy and paste the link into your browser.

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

    Thanks, Joe






  • JDTec
    JDTec Oct 14, 2008

    start a print from tray 1/manual feed and just as the trailing edge of paper is entering the machine;quickly open it to stop print and take out the cartridge and look at it's drum and the paper underneath.if the issue is there at that point then it would point to the cartridge.if not then the fuser



    Joe

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