The proper model number format would be NE-9970C or NE-9870C.
You can order Panasonic parts from Tritronics, but if you don't find what you're looking for there, try here.
I would suggest searching by just the root model number without the C suffix.
If you're still having trouble, please replay back with your specific model (from the tag on the unit) and let us know which parts you need.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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