Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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ICE MAKER NOT WORKING CORRECTLY

My icemaker makes the ice but does not drop it into the bucket. It just leave it in the upright position in the ice maker device. It also seems to not be making all of the ice cubes only a portion of them.

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Hello deloreslovat
welcome,

You said ,your ice maker makes the ice but does not drop it into the bucket. It just leave it in the upright position in the ice maker device. It also seems to not be making all of the ice cubes only a portion of them.

Here are somethings to check that may cause this

The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
 Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
 Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See “Water Supply Requirements.”
 Questions remain regarding water pressure? Call a
licensed, qualified plumber.

Let me know if this helps.
Huuum



Posted on Oct 13, 2008

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I would be happy to help. When you say it stop dispensing, do you mean it didn't drop the ice into the bucket or it didn't dispense thru the door? Also, make sure the arm on the icemaker is completely down. Fridgidaire has had some problem with the arm not coming down all the way and leaving it in the off position. Let me know so I can help.

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To fix, remove the icemaker from the wall (need remove two screws - make sure power switch is OFF) and carefully separate the snap-on cable (retangular shape) and a ground cable on the bottom side of the icemaker. (Now you can remove the icemaker out of the refrigerator).
You can open the contol box (need unscrew one and carefully prop it open using a screw driver or a knife. You can unplug color corded snap-on cables for easiness to work (very simple).
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Turn the power ON and reset the system by press down the ice cube size selector until the "fingers" make a full cycle. You will see the metal rod moves up and down as system resets. During this cycle the water will be filled into the icemaker.
I believe this icemaker has a design flaw but it's very simple to correct the problem you are experiencing. You do not need much electronic or mechanical knowlege to fix this.
Best wishes

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