F1 Error Code On Whirlpool Cabrio

I also started getting the F1 code. I called the 800 listed in the previous posts and Whirlpool is fixing it at their expense.

Damon - Brooksville, Fl

My Cabrio top-loading washer is now showing the F1 error code. I checked the FixYa website to see if there were any others having the same occurrence. Thank you for posting problems like this to show what other people are doing about it and giving helpful information to get the problem solved. I am getting in touch with Whirlpool today and see what they have to say.

I am also having the "F1" error code on my Cabrio washer I am on hold right now with whirlpool and when I told the guy about what I was reading on the internet and about the recall he said hold on one second and sure enough he said there is a recall. Transfered me to a very nice lady who said that it will be free of charge for parts and labor and is now setting me up an appointment! You must call the 800-253-1301, because the number on the Guide you get with your washer is not helpful at all and they had me call and make my own appointment since "their system was down" (yeah right) which would have cost $65 just for the company to come out and tell me the problem. Don't let them give you the run around nor have you pay for it. It's their problem not yours!

THANK YOU - had the F1 error - called the 800 number listed in the posts, they will send a service company out tomorrow free of charge!

What was your model number?

I am receiving an "F1" error message on my washer too! I just got off the phone with Whirlpool and they are send a tech out on Thursday to fix my machine. The lady said they would be covering all of the charges. I verified before I hung up that there wasn't anything I would need when the tech comes (repair order # or something) and that ALL charges for the repairs to clear my machine of the "F1" message and to turn my machine back ot its proper working order would be cover and I was told I didn't need anything except to be there when the call to say they are coming and that they would be covering the repairs. I did state as soon as I got her on the phone that I had looked on line to see what the "F1" meant and that I had seen several post from other owners having the same problem and that they said there was a recall on these machines and she asked me to hold while she checked. She came back to the line and said she would schedule the repair and that they would be covering the parts & repairs. So for all of you out there still getting the run around keep trying. I only called once but had not trouble what so ever getting mine scheduled for repair.

I called Whirlpool again today for the third time and each time they state thay don't have a recall on my year and a half old Cabrio model# WTW6200SW
When I call and put the model # their system adds a number "0" to the end but I told Whirlpool my washer doesn't have a "O" at the end. Regardless they say no recall on my model or TSB (tech service bulletins) They only explain to try the unplug power for 30 min. routine which hasn't worked.
Has anyone ever noticed a strong spark when plugging the washer into the outlet receptacle? Mine has done it from the first time installed to now. I think something is faulty/defective and I have signed a recall petition at www.petitiononline.com/cabrio08/petition.html I hope something can be done to resolve this problem with Whirlpool. Any advice how to deal with Whirlpool to get a replacement control board????
Thanks,
Kenny

OK folks I need to get a consensus.
First of all the SW and SB suffix denotes "white" and "black" exterior color.
Secondly, Whirlpools product literature page at http://shared.whirlpoolcorp.com/product_literature/search_results.jsp?searchTerm=wtw6600&siteCd=WHRCOM lists product literature for models with a 0, 1, 2 and 3 as the very last digit. I'm thinking this is a version number.
Now, the lady at Whirlpool help told me earlier this week that my model ("0" last digit) was not under the recall.
So, I ask you, of those who've gotten free service what is the last digit of your model number?
Thanks,
"Jack Bauer"

Our Cabrio unit is 18 mos old & it started having the same problem... F1 error code. Well $470.00 later it was fixed by an Appliance Repair service tech that Whirlpool recommended/hooked my wife up with. It's funny that they did not mention the recall or that Whirlpool would pick up the tab... sure wish I would have read FixYa before calling Whirlpool.
If they want people to continue to buy Whirlpool... they really need to admit that they have a lame component in these washers and fix the problem for all people who have bought one & all who intend to buy one.
People make mistakes but ignoring the mistake when you're in business making products... makes people want to buy Japanese! Right GM, Ford & Chrysler? BQ La Verne, CA

Called the 800-253-1301 number and was told my model (wtw6600swo) was not under the recall and that because we were just out of warrenty they would supply parts but not labor.
Anyone w/ a similar "sorry, not your model" situation?
What's the difference between my model and the wtw6600sbt?

I have the F-1 error code also , I tested the unit and the problem is the main computer brain , I started to purchase one an found how expensive they are so I started to look into it and found it is a common defect that whirlpool likes to keep quiet . My unit is two years old and this as gone on for awhile .Last week the F-51 code came up .Bad motor rotor sensor ,100.00 for the part and I had to take the whole rusty piece of junk apart to fix . This is OK now but still get F-1 code so I complain to whirlpool customer service 1-800-253-1301 about it and they say that they will send a service tech out Saturday {today} to repair the above refered to piece of s--- . Naturally he takes it apart and it seems OK but this unit sucks full size mens shirts under the tub and cloggs up the drain .Imagine I paid 1000.00 to get my shirts sucked into the drain. So he leaves and says he will order the computer brain and send it to me and I`ll put it in . I have no problem repairing it as I am a technician for A/C work anyway , The point is my customers expect me to carry parts for their appliances , maybe whirlpool should too. I feel after this fleecing I got from Whirlpool I would never recommend a CABRIO washer or dryer to anyone . This is a LEMON!!!!!!!!! Save your money buy another brand . The people they have at the customer service # are all nice and friendly but thats very little help when your wife can`t wash clothes over the weekend and will end up in a laundry mat . I think I will be better served to go buy another brand for about 400.00 and use this piece of junk for target practice , won`t get my money back but the ammo used to put the CABRIO out of my misery might will be well spent. PLEASE DONT BUY THIS , SAVE YOURSELF!!!!!!!!!

Whirlpool Cabrio WTW6600SBT Top Load washer is beeping and has a strange error code on screen. It will not drain water or spin. What should I do?

If all you people like me having this f1 problem and the company is denying you saying there is no defect with the problem your having; has anyone contacted the better business people complaining to them your being ripped off ?? I like to know

MISTY SADLER

I HAVE BEEN UNSATISFIED WITH THIS VERY EXPENSIVE MACHINE SINCE DAY ONE. IT HAS ALWAYS MADE VERY LOUD SPINNING NOISES , IT STOPS AND TURNS OFF WHEN IT IS TIME FOR RINSE CYCLE, AND KNOW FOR THE LAST MONTH IT FLASHES F1 WHEN I TRY TO START A LOAD, AND I HAVE TO POWER OFF AND ON ANYWAY FROM 4-7 TIMES BEFORE IT WILL ACTUALLY START AND THEN IT STOPS IN RINSE CYCLE. FOR THE LOVE OF GOD, CUSTOMERS PURCHASE THESE "NICE,HIGH QUALITY MACHINES" SO THEY WONT HAVE THESE ISSUES... WHIRLPOOL NEEDS TO GET OFF THE POT AND STAND BEHIND THERE PRODUCT AND FIX THE ISSUE BEFORE THEY RUIN THIER REPUTATION OVER ONE UNIT!!!!!!!!!!!!

i have to start the washer 3 times when first started. It starts flashing F1.

I just called 1-800-253-1301 and explained that I'm having the same issue that everyone on the net is complaining about. Of course the 1st thing she asked is if I had the extended warrenty. I just said I didn't know but, that I am aware that there is a defect on this washer and this is the third issue I've had with it. The 1st one was it would never finish a load or spin which was six months of owning it, then the washer's spinning cycle sounded like an unbalanced airplane, now this. I have an appointment this Tuesday free of charge. If anyone has this problem, call the number and ask for Patricia you also have to state that you are aware of the defect. Hope this helps, Carol

I hate this washer!!!!!!!!!!!!!!

I have the same dam issue and this isn't the 1st issue with this washer. The 1st issue was it would not spin that was six months after purchasing it, they replaced it stating it was a defect, 2nd was when the new one spun it sounds like an airplane, not under warrantee anymore and they wouldn't help. Now I have the same F issue like everyone else. Therefore, if anyone knows of a class action suite? I'm in....

My "Craprio" keeps stopping and showing F1. Store where we bought it says alot of people are having this problem, but there is no recall from Whirlpool. What a rip-off!

well i just got off the phone with whirlpool with the same f1 problem he new nothing of a recall and said the part would run me 400.oo yikes!!!!!! please advise as whom to talk to on the recall

Only had our washer 2 weeks. Already getting the F1 error. I sure wish I would have checked this washer out more online because apparently there are no happy users! What a waste of money. My husband's on the phone with whirlpool as I'm typing this. Hope he gets something accomplished. With 3 kids and 2 adults we needed something to wash a lot of clothes but we're the ones that got washed!!!! My advice to anyone shopping for a new washer.....DON'T BUY A CABRIO!!!!!! Go with an LG which was my first choice. I knew I should have listened to my instincts.

Thanks, Macaw (may I call you just Macaw!?). You would think that if you call the 1-800 number and tell them of the F1 issue and they say there is a recall, they would automatically replace any item that is affected by the recall, no questions asked. That's what a recall means, no? And to think that I (and I am sure all of us on this forum) did not receive a letter from W about this. Perhaps their policy is "don't ask, don't tell!" I quess in today's economy everyone is cutting corners! I'll keep you informed...

Rondirect - you were right on in your diagnosis. The repairman from last week said the error comes because the sensor/brain (located on the right side behind the wash, rinse,etc) does not sense there is water in the tub. The tube comes from the same right side from the brain down under to the tub... (if I understood him correctly) He turned the washer up to verify there wasnt a kink in the tube. My F1 happens like some others within the first 10-20 seconds after starting the load. Note for your service call on 1/28 - the repairman MUST see the F1 AND he will call in to Whirlpool and they will ask him to perform a bunch of tests. The man today says - they never work - so dont let him leave without fixing it. Good luck and hope your outcome is better than mine was today....

I hope I do not have the same issue as you, macawz22. I must be in a different location than you since the name of the repair service is different. But, thanks for the heads-up: if this happens I will be on the phone to Whirlpool before the service person leaves. We'll see and I will post the results after Wednesday, 1/28/09, the day of the service.

My story is about as good as the others. After a call to Whirlpool, they did agree to send out A and E Repair. The repairman said unless he saw the F1 he would NOT replace the part (although he had it sitting on my dryer). He got ready to leave and saw the F1, he still refused! He said he had to come back and fix another part which of course, was not on his truck. Other information of interest, he said he cannot replace the part unless he sees it, he has to call Whirlpool to get the okay! Today, another repairman is here and he wont fix the F1 either - he is here to fix the pump. Dont buy Whirlpool and dont use the jokers from A and E... I had a similiar issue try ing to get my Whirlpool dishwasher fixed too!!!!!!!!!

Well, I looked here for a solution to the "F1" code issue and it seems I am joining a club of unhappy users! Being pretty handy, I thought from the sound of washer filling with water now vs. a few weeks ago sounded differently. So, in my infinite wisdom (!), I thought the hoses were clogged...no. I've replaced water valves in the past on other models, so I am thinking this might be the same issue. I'll search further.

In the meantime, did anyone here have the issue fixed, and what was the cause???

I have the same problem. Just got off the phone with some idiot from Whirlpool customer service. He told me he was not aware of a problem with Cabrio and that all the same concerns that are being posted on this website could be a very small percentage compared to the number of machines sold. All he was interested in doing was to send me out a service man to diagnose the problem for $81.00 just for the service call. I told him why does he have to diagnose it he should know what it is as it is a common fault. Sounds like we all have purchased a lemon from a company who does not care!!!!!!

My Whirlpool Carbio is 2 years old and it just started showing the F1 code. It is very frustrating, I have to stand there and press pause then start 3 to 4 times before it will finally catch. Just got of the phone and they said that I would have to pay. I guess will just get a differant brand.

I have the same F1 problem with the Whirlpool Cabrio (WTW6200) - it is very frustrating having to start the machine over several times just to see if it will take this time or not...

Washer is a little over a year old and have the F1 error two to three times at the start of the cycle then happens again half way through the wash.

I have the same exact problem. My Whirlpool Carbio is 2 years old and it just started showing the F1 code. It is very frustrating, I have to stand there and press pause then start 3 to 4 times before it will finally catch. With a 3 year old and a 2 year old I do not have the luxury of standing around and tending to a washing machine throwing a temper tantrum!

I have the exact same problem. Mine is about 2 years old as well.

I have a Whirlpoool WTW6300 which has the old type agitator. It gives the same F1 code when rinsing. I have to hit PAUSE/CANCEL and START several times before it continues running. Is there some way of overriding that feature to avoid having to stand-by when running a wash?
It sounds as if many owners of the WTW 6000 Series washers are having the same problem. Please let me know if you come up with a solution.
Thank you, Richard Asami (Posted 03 DEC 2008)

2 yrs old and I have the same problem, will they not do anything? I have not callled yet this is at my lake house and very frustatring

I had no idea so many people were having this same problem. My Whirlpool Cabrio is about 2 yrs old as well. It just started the F1 error last week. I haven't called service yet, so I'm anxious to find out what they say. It doesn't sound promising based on the responses I'm reading. I may be interested in a class action suit as well.

I have the exact same problem with our washer that is about 2 years old. The F1 error code. It just started. I also would be willing to start a class action law suit.

My Cabrio top load washer is also 2 yrs old, and I began getting the dreaded F1 code last week. I also just cancel and start again as many times as is necessary. Usually it happens at the very beginning when the washer is filling for 1st time, but sometimes it's given the code later with about 19 minutes left-very frustrating!!!!! I would also be interested in the petition for a class action suit.

everytime I start the top loading cabrio, i get an f1 error message. It takes 2 or 3 times to restart to solve this. It is annoying because I never know how long it will take to F1 but usually happens when I walk away. It didn't do this until recently. My machine is about 2 yrs. old.

Same problem here. Got an F1 error code. Have a warranty with American Home Shield. The contractor is having problems fixing it. I've made 3 calls to AHS to try and get it fixed. Soon i'll have them call it a loss and replace it with a different washer.

I have whirlpool cabrio WTW6200SWO and the same F1 problem at 19 minutes. When I called service she told me everybody is confused, they don't have cabrio they have a calypso model so mine won't be covered and I will have to pay for it. I argued about this but she wouldn't budge.  Has anyone else had this happen? It's kind of funny that its the exact same problem.  

Holy moly, how can we all be having the same problem -- you are right, it's the October Surprise. We only bought this machine about a year and a half ago, this is RIDICULOUS, why should we spend this much money only to get all this frustration 1.5 years in? I called our warranty company last week about it and they sent a repairman to open up the top panel and reset it by unplugging and replugging a bunch of cords. Then he started a wash load with the machine empty to see if it happened again... it didn't and he waited about 30 min. He told me if I get "F1" again to call the wrnty company again and they'll come replace the control board, "its susceptible to moisture and costs $450 to replace," he said. Ummm if you're going to make a part that delicate and expensive why not PROTECT it when you make the washer? Thank God we bought an extended warranty, but the repairman told me to double check b/c it may not cover the replacement!!! Keep me posted on your plans for a class action suit! We may get right on there with you.

I just started getting the F1 error code yesterday. It's taking me 2 times to hit cancel and restart for it to start again. It seems to happen when the water is trying to fill at the beginning of the wash cycle or rinse. Started looking for a fix and I find that there are a lot of people with the same issue. Looks like it's the October special from Whirlpool. Let us know how the service call goes. Thanks.

Could you give more details on the class action suit? i would like to sign up

Yes, same problem what do I do...

F1 - I'm having teh same problem. I'm thinking this whirlpool model is a lemon.