Question about Dell 962 Photo All-In-One InkJet Printer

1 Answer

Can't print I cant print from word, note pad or any other application. When I send a document, the printer reacts by feeding paper to the printer then it does not continue the feed and does not print. I can scan documents to my computer so it is communicating. Please help.

Posted by on

  • debbie_f Oct 20, 2008

    I have the same problem my Dell 922 printer also just stopped printing in word & other applications. I even tried uninstalling it & reinstalling it & it still wont work. Any help please? Thanks


×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 538 Answers

Try this first...do a test page from the printer panel...do you have a user guide?

Posted on Oct 13, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

HP C7280 wont print custom size card stock 7.25 x10.25 wont feed or paper jam, however will print when fed on the left side but no guide to keep paper straight. how to correct this issue, Ive cleaned


Your question does not provide all the information necessary to absolutely resolve the issue. By now I suspect you've already resolved the issue or given up. Perhaps someone can use this info.

Need to know: Operating System (Windows 95/98/Vista/XP/7/8), Application (Word, Paint, Firefox, etc), type of job (jpg, pdf, text, etc.)

There is no short answer possible; but, I may be able to help with a generic answer. I can't help on Apple but I suspect it's the same as Windows, (and Unix, Linux, OS2, etc.).

Provided the Printer works proper on normal 8 ½ x 11 stock (print media) then it is not a printer or Queue issue unless it is just confused. As a printer technician I have seen this resolved by rebooting the machine(s) and trying to print again. If that doesn't resolve the issue you need to know:

The application you send the print job from tells the Queue what stock (letter, legal, card, envelope etc) to expect. The Queue, a component of all versions of Windows, is created when the printer is initially installed on the computer. The Queue holds print jobs and then sends them on to the printer when the printer tells the Queue it is ready. Some applications are more robust allowing more options than others. However, printing from inside a browser is frequently sketchy. If you're printing from an application that is different from the one that created it you may face an issue of the printer not getting the correct stock information.

Very Important: First before you attempt to send the print job check the settings in the app to insure your job has the right paper stock selected. Then, as you prepare to send the job from the app to the Queue before you hit the final "Print" button, check the "Paper Source/Size/Media" boxes in the "Printer Properties" to make sure your sending the right stock information. If that doesn't fix it; try to save your project in a format readable by another application and try to print it from the other app.

Note: 1. Print jobs are served to the printer by the Queue one at a time on a FIFO (First In First Out) basis. Sometimes print jobs get hung up in the Queue. A hung print job will block all subsequent jobs until the hung job is cleared. When a print job is sent and nothing happens (no printer activity or error messages on the screen.) look in the System Tray for a printer icon. Open it up and see if there are any jobs hung. If so cancel them and start afresh. This may require a reboot.
2. Print Queues can (rarely) become corrupt and must be deleted and rebuilt.

There are still variables too numerous to mention.
You can get HP Support at
HP Photosmart C7280 All in One Printer support

Whew! I've never tried to help resolve this issue in a post. Good Luck!
25342631-ojhjuia1t4y4ymvfomrnrmax-5-0.jpg

Dec 28, 2014 | HP Photosmart C7280 All-in-One Printer

1 Answer

How do I prevent it from pulling two or more sheets of paper when it is printing or sending a fax?


you could try cleaning the feed tires but more than likely the seperation pad needs to be replaced.

Oct 15, 2014 | Samsung SF-531P All-In-One Laser Printer

1 Answer

Multiple pages feed when printing on hp 7410


  • If the automatic document feeder (ADF) does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
  • If the automatic document feeder picks up multiple pages instead of single sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.note.pngNOTE:If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face plate from the front of the automatic document feeder, access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then reattach the face plate.

Please Click on this link to know more in detail.

Thanks

Apr 01, 2012 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Wont grip paper on feed, keeps 'saying' paperjam


I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.

Jun 24, 2009 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Printer sends out extra page everytime I print


either your paper size settings need to be adjusted in the software, or your setup has included a seperator page.

Jan 27, 2009 | Office Equipment & Supplies

1 Answer

Doubling the pages when printing


This sounds like a paper feed problem. The problem is most likely with the friction pad, a small rubber or cork pad that makes direct contact with the feed rollers. I would also suggest replacing the feed tires. For most HP printers, this is a repair that can eaisily be done by the consumer. You might also try cleaning the friction pad with alcohol. Hope this helps,

C

Sep 01, 2008 | Office Equipment & Supplies

1 Answer

Oki microline 280 feeds paper continiously after a file print, and won't stop till i pull power cable


First, reinstall the driver and be sure it's the correct driver for this printer. If you drive a word document does it do the same? If not, chanses are the db application is constantly sending form feeds to the printer and the printer will do whatever it's told to do. Try a different printer setup in the db application.

Aug 27, 2008 | OKI MICROLINE 280 Elite Matrix Printer

1 Answer

How to change paper size on axerox phaser 8500


From a Windows Operating System:
  1. From the computer, open the document to be printed within an application program.
  2. Click on [File] on the toolbar, and then click [Print]. The Print window will be displayed.
  3. Click on the [Properties] button, or the [Printing Preferences] button. The Properties or Printing Preferences window will be displayed.
  4. Click on the [Paper / Quality] tab.

    NOTE: Most applications will automatically provide the page size information to the driver. If not, steps 8 - 10 describe how to create a custom page size.

  5. Select the required paper size from the Document Size pull down menu, if available.
  6. If the required custom paper size is not available click on the [My Customer Sizes…] button.
  7. To create a new custom paper size setting click on the [New] button.
  8. In the Name field enter the name to be given to the custom paper size. For example 127 mm x 394 mm (5 in. x 10 in.)
  9. In the Width field enter the width of the custom paper size.

    NOTE: The width should always be the short edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the width must be set to 127 mm (5 inches) regardless of the orientation of the document or the feed method on the printer.

  10. In the Height field enter the height of the custom paper size.

    NOTE: The height should always be the long edge of the paper. For example, if the custom size is 127 mm by 394 mm (5 inches by 10 inches), the height must be set to 394 mm (10 inches) regardless of the orientation of the document or the feed method on the printer.

  11. Click on [Save]
  12. Click on [Close].
  13. Select the required paper size from the Document Size pull down menu.
  14. Click on [OK] twice to print
From a Mac OSx:
  1. Click on [File] on the application toolbar, and then click on [Page Setup]. The Page Setup window will be displayed.
  2. From the Printer Description pull-down menu, select the correct PPD file for your printer.
  3. Select the custom paper size for your document from the Paper Size pull-down menu.
  4. If the required custom paper size is not available click on the [Manage Custom Sizes…]. The Custom Page Sizes window will be displayed
  5. To create a new custom paper size setting click on the [+] button.
  6. Double click on [Untitled] and enter the name to be given to the custom paper size.
  7. At the Page Size field enter the width and height of the custom paper size.
  8. Click on [OK] twice.
elem_1_spacer.gif elem_1_spacer.gif

Apr 22, 2008 | Office Equipment & Supplies

1 Answer

HP IIIp prints extra blank pages


HI there make sure that the paper tray guides are fully against the paper also try sending the job through the manual feed to see if you get the same problem. If you do not then it maybe that the paper cassette separation pad is worn and will need replacing. If your model has no rubber pad at the front of the cassette then you will have a metal hold over one corner of the paper make sure that when the paper lifts that the paper sits under the silver (Dog Ear) as this acts as a separator.

Hope this helps
Thanks J

Jan 28, 2008 | HP LaserJet IIIp Printer

Not finding what you are looking for?
Dell 962 Photo All-In-One InkJet Printer Logo

53 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

The Knight
The Knight

Level 3 Expert

69955 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6467 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...