First I need a little more info from you, what operating system are you using( windows XP,Windows Vista,Linux?) What software are you trying to burn the DVD with? What Happens when You try to burn the DVD,Do you get errors or crash or what? Let me know I can see what I can do to help wwiz
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi There that is a hardware failure inside the unit there are two different lasers in the one head one for cd and one for dvd it sound like the dv d head has failed if the unit is new or under warrenty its time to speak to your supplier or if not bite the bullet and invest in anew unit
as with all writers eventually they fault at the lens and it gets out of line and cannot read discs, you can try the usual thing of checking Sony for any firmware updates, but first:-
Go to my computer>right click>hardware tab>device manager, then down list to cd/dvd drives and click '+' sign and highlight your writer, right click on it and select uninstall.
Restart PC and it will be automatically re installed, try again and if no change you will need to replace the drive as they are cheaper nowadays
Try this download page to update your firmware from 25/10/05, so if you bought your writer before this date maybe this will work, otherwise buy 8x discs.
The faster the discs are burned the more chance of errors there are, you should write at slower speeds for better quality.