Question about NEC Electra Professional ETW-16DC-2

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Red "call in progress" light will not go off

How can I turn off the "call in Progress" red light on my NEC Electra Professional Telphone?

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There is no such thing as a "Call In Progress" light on any NEC phone system. If you are talking about the Message Waiting light you will need to handle the message, or cancel the forwarding or do Feature 99 Feature.

Posted on Dec 08, 2008

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Posted on Jan 02, 2017

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I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
  1. Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.
  2. Get Caller-ID on all lines.

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Have you tried the answer key by itself? Usually feature and answer turns it back off.

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