Question about Microsoft Zune JS8-00001 Digital Media Player

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My 30gig microsoft zune locked up. nothing happened when i pushed any buttons. until i held down the button that shuts it off. now it won't come back on. i tried plugging it into my computer. when i do that, the zune software starts up just fine, but it doesn't recognize that my device is hooked up. bottom line: my zune won't do anything. that makes me sad. please help me find happiness!

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I fixed mine. Read what I did, maybe it can help you.

http://www.fixya.com/support/t1371647-unlock_zune

Posted on Dec 15, 2008

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune wont turn on


I held the volume up button for 5 seconds then connected and still held it down until the zune sign came up

Sep 11, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My 30gig zune is froze and unresponsive. Please help


there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

May 27, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30 gb broken "lock" button


The Lock button came right out and the wires attached to it broke, right? If so, y'alls pfft.
or, if not...
Go to this website and follow Steps 1 thru 4 ONLY. Picture 4 of Step 4 shows the top of the device to the left and the headphone jack nearest you. The Lock button should be right below the top arrow on the left of Picture 4. To unlock it, slide the switch **away** from the headphone jack.

!!! Please note that this is all strictly assumptions on my part. I have *never* taken my 30gig apart and am strictly working from the pics & past experience w/ micro-electronics. Do Not Take My Words As Being Absolutely Correct !!!

Mar 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune won't turn on


Check the Lock button. Push it all the way to the right, then all the way to the left. I'm continually having to do that w/ mine, even when the orange Lock symbol ain't showing.
What do you mean by "tried to reset it"? By holding the Back button (on the left) and pressing the top of the Control Pad until you get the Zune logo?
Try these steps. They may work.

Mar 04, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 8gb will not play music


I fixed it by resetting the zune to reset hold down the back button while pushing the up button. It will restart and it didn't lose any of the songs.

Feb 03, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

30 gig Zune is froze up


Mine is locked up also. I tried the back and up keys simultaneously and nothing happened. The screen is stuck on the zune logo with the white bar on the bottom.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Rello 30gig zune need help


you can try and reset it by holding on the back button, and up on the d-pad. that should work it did for my 30 GB

Jun 20, 2008 | Microsoft Zune JS8-00001 Digital Media...

26 Answers

My Zune Won´t turn on


my son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

Nov 08, 2007 | Microsoft Zune JS8-00001 Digital Media...

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