Question about HP LaserJet 2840 Printer

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Replaced toner but keeps saying replace supply using black only

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  • dnjgallery Oct 15, 2008

    My printer says "replace supplies using black ink only" even though the supplies are replaced and something printed fine in color.


  • Anonymous Oct 23, 2008

    exactly the thing

  • rksjss Nov 05, 2008

    I also have this problem but with a 2820. Need help! Also had problem rotating to change colours which I solved only by taking out magenta and cyon cartridges. Status report says yellow needs changing and black ok 

  • valerieswans Nov 11, 2008

    My 2840 says the same thing: replace supply using black only, even though I have replaced the black toner that didn't need replacing.

  • Anonymous Nov 24, 2008

    My replacement was an a refill, wonder if this has anything to do with it??

  • galloway409 Dec 09, 2008

    I have replace the color drum but still get the message "replace supply, using black only".... All the colors are recently replaced. What gives?

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  • 17 Answers

This happens occasionally with after-market (refurbished) cartridges. Sometimes the people rebuilding the cartridges forget to replace the microchip on the cartridge that resets the copy counter. Most reputable re-manufacturers will send you a replacement cartridge if this happens.

It could also be a carousel alignment or sensor issue inside the printer - if this is the case you will have to call HP for service.

Whatever you do, make sure you do not try to manually rotate the carousel to change out the different cartridges - each time you want to change a specific color, close up the printer first and then press the carousel rotate button that's directly under the ready light, keep pressing until the display says that it's rotating to the color you want, then open and change that color, repeat for each additional color.

Posted on Dec 19, 2008

3 Suggested Answers

SOURCE: Black Toner replaced

This is what happens when you also do a refil, but the advice from the refill people is to ignore the low ink warning as it will print happily until the point that the next message comes up which is that you need to replace the toner. Effectively this is to do with teh chip in the cartridge thaht tells the printer that it is low and unless you buy a new cartridge you will still get the low toner message but it is safe to ignore.

Posted on Oct 25, 2007

Mrvica
  • 167 Answers

SOURCE: black toner

If you refilled black toner you must replace the chip also or if you buy cartridge return the cartridge!!!!

Posted on Jan 24, 2008

  • 203 Answers

SOURCE: HP 2840 *(Error Message) = replace supply using black only

By repalce supplies, it means that you have to replace the other toner cartridges and that it is only going to print black only

Al
Eliteprintersolutions@gmail.com

Posted on Jul 14, 2010

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1 Answer

Konica Minolta Bizhub c550, reads 2 codes 225B & 6751 I know it needs a power supply, but it makes a grinding sound, jams constantly, leaves imprint marks on paper, colors bleed & will not pri


Why do you need a Power supply? Neither codes deal with that. The 6751 is dealing with your scanner CCD which is located under the big glass on the right side that large black item. It could be bad or needs a alignment, the second deals with the Black image unit and or toner for black using 3rd party????? or OEM toners. Replace both he black image unit and black toner using OEM not 3rd party. As for jamming where does it jam? When was the last time the draw rollers where clean and or replaced? When was the last time the machine was cleaned, Gradation? and Registration? test done. Image units toned up? High end copier likes this needs to be keep up!!!!!

As for the imprints replace the FUSER UNIT (HOT PART) What color Ink bleeds replace that color image unit.

May 13, 2014 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Replaced black toner..now printer won't print any


In this case, actually it is not the Black toner that got depleted. Here the message being displayed indicate that one of the color Toner supply need to be replaced as it got depleted and currently the printer is printing in Black and white using the Black toner cartridge.

in this case, to troubleshoot these issues please try performing the following and check for the results.

* 1. Check for the level of the toner cartridges:

a) Check from the HP Toolbox application. Here are the steps to be performed from your PC:

* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.

Here you can check for the supplies status in terms of the % remaining for each toner cartridges.

b) By checking the supplies status from the printer control panel display.

On the printer display when printer is in Ready mode the supplies status can be checked from the supplies level indicator. Each toner cartridge and the Imaging drum level will be indicated by a bar which varies according to the level of the supplies present.

c) Print the supplies status page from the printer.

* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button to select Reports, and then press Enter .
* Use the (Right Arrow) button to select Supplies Status, and then press Enter .

If any of the color toner cartridges and the Imaging drum have a low supply level replace them with genuine HP print cartridges.

The part numbers of the consumables are as follows:

* Black print cartridge - Q3960A
* Cyan print cartridge - Q3971A
* Magenta print cartridge - Q3973A
* Yellow print cartridge - Q3972A
* Imaging Drum - Q3964A

Sep 23, 2009 | HP LaserJet 2840 Printer

1 Answer

I replaced the toner on my ricoh mp 3010 and it still says to replace the toner cartridge


when the toner supplied to u it come with two caps one is of black colour and other is of white colour. black u took out and u have added the toner some times white cap do not opened in he machine. u just take out the white cap and toner will b added

Sep 10, 2009 | Ricoh Printers & Copiers

2 Answers

Keeps on coming up with install new toner


The toner detection sensor in the toner hopper is either fouled or defective. This is why that no matter what you've done thusfar, it's still saying it needs new toner. Not an easy repair. Recommend a certified Toshiba tech to do the work.

Aug 28, 2009 | Toshiba e-Studio 232 Black and White...

2 Answers

I have a Xerox 6250DP. it was working fine until I replace the black toner. Now, the quality of impression is poor and the black color appears and dissapears


I bet you used a Generic toner (Mediaq Science?)
this will contaminate the developer and cause poor prints. Vacuum, Replace developer, replace toner (Xerox Brand). Good to go.

Jul 03, 2009 | Xerox Phaser 6250DP Laser Printer

1 Answer

HP 2840 *(Error Message) = replace supply using black only Will only print in black All color and black toner are 75% or more full The drum was low so I replaced it just in case but error message remains.


By repalce supplies, it means that you have to replace the other toner cartridges and that it is only going to print black only

Al
Eliteprintersolutions@gmail.com

Apr 14, 2009 | HP LaserJet 2840 Printer

1 Answer

Replace Cathridge


The front panel tells you witch toner cartridge should you replace. If a supply memory error ocures then the cartridge should be replaced or exchanged with a new one. The imaging drum unit is also consumable. for "Joe 50" - there are 4 toner cartridges in the printer.

Dec 28, 2007 | HP LaserJet 2840 Printer

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My printer is not printing


My printer at work kept saying it was low on black toner. I finally replaced when I got the message Black toner supply error. I gave it a minute or two to adjust itself and when that didn't work, I turned off for about ten seconds and then restarted it. I've only had two problems with this printer and I have had to turn it off both times before it would work perfectly, if that helps anyone.

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