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First of all, the Sony Vaio desktop case is like trying to open Fort Knox. It is quite well built, but hardly gives any clues about how to open it to work on it inside. Here's a link that specifically addresses this situation:
you need to download AVG at http://free.grisoft.com/
it's free. work great.
Are you running windows 98? or XP?
You dont need a sony recovery disk to fix this problem your haveing. Just a windows 98 start up disk, this sounds like what you have.
Could be that you just need to clean it. Use a air spraying tool to clean out the keyboard. You could also try taking these keys off the keyboard, clean it, and then put the keys back in.
Shouldn't be that hard to do.
I wouldn't take it in to get it fixed though as you can pay for a new keyboard for less.