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Bought PhotosmartC4280 end May..installed it (well thought we had)occassionally comes up on screen with 4% left to install, then it dissappears..in mean time could print OK. Went to scan in some documents to email and it told me that USB not connected. So, uninstalled printer, then reinstalled but it got half way and stopped (this was friday). So uninstalled and reinstalled again, thought it had done it all and was able to scan, but turned computer on this morning and the same thing comes up again... points 1, 2 and 3 are checked but point 4.configuring your product isn't. The rest has 96% complete on overall progress and the current progress is full. Please help.....thank you

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Try this instructions .i hope this helps..

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

thanks

Posted on Oct 13, 2008

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