Question about HP Pavilion ZV5000 ZX5000 Compaq R3000t R3200 series 15.4-inch TFT WXGA LCD Display-350217-001 (350217001) CD-ROM Drive

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Cant start windows after RAM upgrade

I replaced the 256Mb memory at the bottom with 1GB and I can not start windows (getting the options below). I now have 512Mb + 1GB. After trying many things, I reformatted and installed Win XP SP2 again and it worked. But the next time I turned it on, I had the same problem. I get the following options when I turn it on:
1) Safe mode (OR safe mode with Networking OR safe mode with command prompt)
2) Last known good configuration (your most recent settings that worked
3) Start windows normally
whatever I try, Windows try to start and they just hang...
In the setup I can see that there is 1408Mb memory which sounds right.

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  • tony_karinio Oct 20, 2008

    can you recomment a memory test? Is windows memory disgnostic test fine?http://oca.microsoft.com/en/windiag.asp

    By the way I have tried to use only one memory at a time and one memory slot at a time and I have always got the at the setup the corresponding memory size which makes me believe that there is no problem with any of the memories.

  • tony_karinio Oct 22, 2008

    I did this memory test www.memtest86.com and it was successful. I have also done a hard disk test, whch was also successful.

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Download or get a memory test utility that boots from some device (a floppy, flash drive or CD-ROM) that your PC can read. Run that test to confirm the installed memory is good/compatible. Loose memory modules and PC boards can be zapped just by touching the connector pins while you handle them. During removal or installation you have to frequently touch the machine's frame or wear an ESD strap before handling the module, to prevent this.

Posted on Oct 20, 2008

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