Question about Xerox Phaser 8550DX Laser Printer

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Xerox 8550DP ERROR: 07.010.43:16981

Has anyone the solution to this error?

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Yep, One of 2 things cause this problem 95 or so percent of the time.
There is a print head block on the left side of the frame, about mid way back on the lower portion of the frame. It is about a 1 inch square stainless steel block. That is the pivot block that allows the print head to move both back and forth, and side to side by the X,Y axis motor. That block may be contaminated with spill over ink from the maintenace tray, or from the printer is not sitting level.
If the machine was not shut down properly or if there was a power failure the print head wiper may be tacked to the print head, which would require removal of the side covers and the ink loader to access the print head and drum area. Less likely are a bad wiper clutch.

Posted on Oct 14, 2008

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thanks

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Hi,

This means the Yellow ink sticks are jammed in the machine, open up the top of the machine and check if the sticks can slide freely up and down and remove any broken sticks.

Niallbt

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37,002.47 The Left Jetstack is drawing less power than expected.

  • Check the Printhead, Preheater and Ink Loader power connections.
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One of 3 items has failed, Either the print head, Most likely.

The Electronics module, second

The Ink Loader. 3rd and least likely.

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Your yellow ink sensor is stuck

Testing the Ink Out Sensors Use this procedure to test if an Ink Out Sensor?s flag works correctly.
1. Remove ink sticks from the ink loader?s channels.
2. Place the printer in Diagnostics Mode by:
Service method
a. Turning on the printer and as XEROX appears on the screen, press and hold the Back and Help button until Beginning Service Mode Initialization appears.
b. Scroll to and execute test Monitor: Sensors
Customer method
a. While error code displayed, press UP arrow and OK key.
b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).
c. Select test 82: Monitor Sensors. Press OK.
d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.
3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)
Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel. If it doesnt change states you need to replace the ink loader

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I found a couple of references to the error ?07,010.43?, it?s a generic message with lots of possible causes. Xerox?s official web site says to turn your printer off a contact their technical support. I did find one reference that said for them it turned out to be a wiper assembly stuck between the print head and the roller. I?ve never owned a Xerox printer (I?m an HP guy) so I can?t help you beyond that. Xerox?s support site for the phaser series is here: http://www.office.xerox.com/color-printers/phaser-8500-8550/sprt-enus.html

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