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Re: error message will not go away
Try updating your printer drivers:
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done
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To clear the error message Paper Jam after you removed the jammed paper, open and close the scanner cover.
If you still receive the error message, a small piece of paper may be stuck inside your Brother machine.
Refer the below link for the steps to remove any ripped paper remaining inside your Brother machine:
If you receive an "Open front cover" error message the solution is to open the cover and remove the paper and any remnants of the paper jam. If there is no obvious paper remnants jamming the printer and you continue to receive an error message I would suggest unplugging the printer from the power source.
After 5 - 10 minutes plug in to power source.
Turn on printer.
See if this has resolved error message. If not you will need to check more carefully for paper remnants that would be causing the printer to detect a jam.
If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If
the message persists after all jams have been cleared, a sensor or sensor lever
might be stuck or broken. Soln. For all jam messages, do the following: 1. Remove jammed print media from the
specified location. Check the entire paper path for other pieces of media in the
path. 2. Open and close the top cover to clear the message. 3. Check sensors and
flags in the paper path for proper operation.
For message 3.0 PAPER JAM [LOCATION] means A non-specific paper jam occurred. Soln 1. Remove jammed media from the specified location. 2. Verify the paper tray is
fully closed. 3. Inspect and/or replace the feed and separation rollers. 4.
Ensure there is no obstruction in the path, such as a torn piece of paper. 5.
Open and close the top cover to clear the message. 6. Check sensors and flags
for proper operation.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.
This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever. http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.