Question about Office Equipment & Supplies
Try rubbing alcohol and a Q-tip. Do NOT force the rollers to turn. If it's a hard roller, you can pick it off with your fingernail.
Posted on Oct 13, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1.Make sure that the power is turned on, and remove any paper from the Rear Tray.
2.Open the Paper Output Tray gently, and open the Output Tray Extension.
3.Clean the Paper Feed Roller without paper.
(1) Press the (Maintenance) button repeatedly until b appears.
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.
4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.
This should fix the issue
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