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My Compnay has an alcatel-lucent (4039 i think) as our Reception phone, and we are meant have calls be put in a que and wait to be answered (we are paying telstr to have this), only if a call isnt answered within about 40seconds, the caller gets put through to a mailbox. We do not want this to happen how do i change it? i have checked the phone to see if any forward system has been activated or something, and it has none, so i cant understand why it is happening.

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6ya6ya
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Posted on Jan 02, 2017

Vit Avaya BP
  • 211 Answers

SOURCE: VIEW PREVIOUS CALLER ID LUCENT 6424D+

Closing. User didnot reply

Posted on Mar 25, 2009

  • 1 Answer

SOURCE: Indicator light on Alcatel 4039 Flashing orange

no problem it's just a missed call indicator... press it and on the display screen it will say missed internal or external call, press the button adjacent to that and it will display the caller id of the missed call... again press the adjacent button and you will be presented with the option to delete the missed call... as soon as you have the orange light will stop flashing. On a 4019 the sequence is Orange button, 5 times up arrow until the identity of the missed caller is displayed ok, ok again to delete and then back arrow 4 times... hope this helps :-)

Posted on May 01, 2009

consultel1
  • 860 Answers

SOURCE: Callers are not prompted to general mailbox

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Posted on Sep 29, 2009

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