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Hi there, i have an acer 7720g, every time i try to play a HD DVD i get a message saying the computer needs periodic updates, i click ok to update, but nothing happens and the DVD still doesen't play. Any ideas? Thank you Adam

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Try going to acer website and manually downloading them instead of letting the autodownloader do it.

Posted on Oct 13, 2008

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How do i play a blu ray dvd. I have put the disc in but nothing happens.


Hi,

You need Cyberlink PowerDVD software to run a BlueRay Disk. Normally, in Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps

To update the Cyberlink PowerDVD software:

1. Connect to the Internet.
2. Open the Cyberlink Power DVD application.
3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
4. Click on Update Now
5. Follow the prompts to install the update.

Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.

Thanks and regards,
Jitha

Dec 30, 2010 | Acer Aspire Z5700 PC Desktop

1 Answer

Trying to do an update on Samsung DVD HD850


You need to take it to a service point to do the software update

Apr 26, 2008 | Televison & Video

1 Answer

Hi i have an acer 7720g with windows xp profesional installed and the problem is that there is no cd drive icon in my computer althought that it is recognized in the device manager and it says that it is...


make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.




hope this helps

Dec 14, 2010 | Acer (99.B0311.002) Internal 50x CD-ROM...

1 Answer

I have an Aspire 5740 with a Blu Ray player, but it won't play Blu Ray discs! I've downloaded updates from the Acer website but still can't play any. Any suggestions please??


Hi,

In Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps

To update the Cyberlink PowerDVD software:
1. Connect to the Internet.
2. Open the Cyberlink Power DVD application.
3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
4. Click on Update Now
5. Follow the prompts to install the update.

Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.

Thanks and regards,
Jitha

Nov 23, 2010 | Acer Aspire 5520-5908 Notebook

1 Answer

Used once, played movie then next time it was looking for update. Even if your answer is no, it still wont play, just keeps on asking. Can I switch this off?


About 9 months ago I purchased an Acer Aspire. But until now I never used the blu-ray drive. When I first used it, the disc performed ok. But the very next time that I used it, it refused to play. A notice came up as below.
“A critical component of the player requires periodic updates. New movies could fail to play if the critical component is not updated promptly. Would you like to update now? [YES] or[ NO]”
Now, whenever either button is selected, the screen changes as though the disc is going to be played. But then up pops the notice again! This keeps on happening time after time! So I decided to update the program that runs movies etc.
In Acer Arcade Deluxe version [1.14 .6907] I did a live update. And then I tried a Blu-ray disc. The notice came up and I clicked on YES and Internet Explorer started up and was taken to the Cyberlink .com site. A notice came up with the link to update as needed. After the download I minimised Explorer and found the download ready to install. Eventually I tried the disc and it ran ok, with small skips all the way through the movie. I now probably need to look into the buffering of the disc. But at least it works now.
I hope this may be of use to others.
Brian Stallard.

Dec 28, 2009 | Acer Computers & Internet

1 Answer

Acer sound problem


You may want to try updating your motherboard/IGP drivers here: http://support.amd.com/us/psearch/Pages/psearch.aspx?type=2.7&product=2.7.4.3.3.3.1&contentType=Tech+Download+Chipset+Motherboard&ostype=&keywords=&items=20

Also, you will want to make sure your ATI Mobility Radeon HD 3200 graphics drivers are up to date:

Start > Right-click 'Computer' > Properties > 'Device Manager' (under Tasks, top left) > 'Sound, video and game controllers'
There will be two Audio devices there, right click on both, one at a time, and click "Update Driver Software".
Restart your PC and try playing music/watching videos.

If there are still audio problems, I suggest you ask here as well: http://www.theacerguy.com/forum/

Jun 03, 2009 | Acer (90.18612.36B) Computer Speakers

1 Answer

Toshiba HD-A3 won't load HD-DVD


It should recognise the discs. If you just bought it new, it's under warranty. Take it back and exchange it.

Geno

Mar 05, 2008 | Televison & Video

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