Dell bluetooth wireless mouse pointer misses the mark
I have the Dell bluetooth wireless keyboard/mouse bundle.
When I point the mouse to a command, for example: when I try to close a program by pointing to the X in the top right corner, nothing happens until I move the mouse around till it finds the exact spot. In other the words the mouse just misses the mark. Sometimes even though I am pointing to a command, it will open the one below it. This problem is worse in some programs than others. New computer, Vista and all programs are Vista compatible. Any suggestions appreciated. thanks Judy
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi, two points of failure that I can see on your issue. First could be the BT software, 2nd could be the BT card which is a hardware issue. My first suggestion is to go to Control Panel, then Add/Remove Programs, look for and application named SetPoint then remove it. Most likely you're probably using a DELL computer, if so go to http://www.support.dell.com/ go to Drivers and Downloads choose your correct Computer model maybe laptop or pc; then choose your correct Operating system and platform if its 32 bit or 64 bit. Next update your Chipset driver, System Utilities - Notebook System for laptops and Dell System software for pc, then update your Input device driver - Bluetooth Wireless Keyboard and mouse Bundle, then update your Quickset under Applications and Synaptics driver under Input device drivers if it's a laptop you have, after doing everything restart your pc. If all is done correctly and still won't work work contact the manufacturer to replace your Bluetooth card since it's already a hardware failure. Thanks and have a nice day! =)
Some laptops have a touch pad between the keyboard and the edge of the laptop. This works like a mouse except you slide your finger around the pad to move the mouse pointer and the buttons next to the touch pad are the left and right buttons.
Other laptops have a small round button in the middle of the keyboard which is a mini joystick and it is used to move the mouse pointer around, it will have a couple of mouse buttons at the botom edge of the keyboard.
You can connect a normal mouse to your laptop, it is mush easier than using the laptop's touch pad or mini joystick.
Locate the Bluetooth icon in the lower-right corner of the computer screen, and compare the status to Table 1.
(The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)
Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device.
Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired).
Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the Online User's Guide.
When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article: "How to Download and Install the Latest Dell Wireless Bluetooth Driver"
Table 1: Bluetooth status
Verify the following conditions have been met:
Batteries are Installed in the Mouse and Keyboard.
The Bluetooth adapter, USB Bluetooth adapter or 13/19-in-1 Media Card Reader is installed in or attached to the computer.
The Bluetooth device you are going to pair is within 30 ft. (10 meters) of the computer.
Right-click the Bluetooth icon in the system tray.
Click Add a Bluetooth Device.
Turn on the Bluetooth mouse and press the Bluetooth connect button on the bottom of the mouse. The Bluetooth LED on top of the mouse should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click Next to start searching.
Click the icon for the mouse to highlight it and then click Next.
The connection is set up automatically. Once the connection to the mouse has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the mouse indicates it is connected.
SetPoint will now launch and ask to check for updates, click OK. If an update is available click to download it.
After the update has been applied, click OK.
Turn on the Bluetooth keyboard and press the Bluetooth connect button on the bottom of the keyboard. The Bluetooth LED on top of the keyboard should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
Click the box next to My device is set up and ready to be found and then click Next to start searching.
Click the icon for the keyboard you want to connect to in order to highlight it and then click Next.
When the keyboard is connected, the Confirm Keyboard Connection screen appears. A passkey that has been generated for the keyboard is shown. Type in the passkey as it is shown on the screen.
The keyboard can only store one passkey. The passkey is unique to each computer. If you try to connect the keyboard to more than one computer, the passkey is changed each time you create a connection.
The connection is set up automatically. Once the connection to the keyboard has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the keyboard indicates it is connected. You are now be able to use the devices.