Question about Dell Wireless Keyboard Optical Mouse w0147

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Dell bluetooth wireless mouse pointer misses the mark

I have the Dell bluetooth wireless keyboard/mouse bundle.

When I point the mouse to a command, for example: when I try to close a program by pointing to the X in the top right corner, nothing happens until I move the mouse around till it finds the exact spot. In other the words the mouse just misses the mark. Sometimes even though I am pointing to a command, it will open the one below it. This problem is worse in some programs than others. New computer, Vista and all programs are Vista compatible. Any suggestions appreciated. thanks Judy

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  • marco42 Oct 15, 2008

    I've been experiencing a similar problem. I'm finding that I'm unable to control the cursor with the kind of precision I experienced when the mouse was newer (mine is close to 3 years old). When I move the mouse, the cursor typically has trouble keeping up, requiring me to move the mouse around to reestablish control of the cursor. Sometimes the cursor appears to be pointing at the target, but when I click on the left mouse button nothing happens. I thought perhaps my mouse pad had worn out, so I replaced it with a new one. That doesn't seem to have helped much. The only other possibilities that occur to me is that the mouse needs to be cleaned in some way or that it has simply exceeded its life expectancy.

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  • 14 Answers

Reload the drivers again that will solve the problem ! make sure they are updated!

Posted on Oct 29, 2008

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Hi, two points of failure that I can see on your issue. First could be the BT software, 2nd could be the BT card which is a hardware issue. My first suggestion is to go to Control Panel, then Add/Remove Programs, look for and application named SetPoint then remove it. Most likely you're probably using a DELL computer, if so go to http://www.support.dell.com/ go to Drivers and Downloads choose your correct Computer model maybe laptop or pc; then choose your correct Operating system and platform if its 32 bit or 64 bit. Next update your Chipset driver, System Utilities - Notebook System for laptops and Dell System software for pc, then update your Input device driver - Bluetooth Wireless Keyboard and mouse Bundle, then update your Quickset under Applications and Synaptics driver under Input device drivers if it's a laptop you have, after doing everything restart your pc. If all is done correctly and still won't work work contact the manufacturer to replace your Bluetooth card since it's already a hardware failure. Thanks and have a nice day! =)

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Most Bluetooth keyboards and mice are just Plug-n-Play and does not require any driver installation. You need to isolate the problem, please follow the steps below:

1. Make sure that the wireless adapter of your wireless KB and mouse is properly connected to the USB port of the computer.

2. Make sure that the USB ports of your computer are working.

3. Use fresh batteries for the KB and mouse.

4. After connecting the wireless dongle to the computer, turn on your KB and mouse (there should be an ON/OFF switch underneath).

5. Briefly press the connect button on the wireless dongle and then hold down the connect button underneath the mouse for five seconds and then release it.

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Installing a French ( Brand is Genius) keyboard to my Dell computer.


Pair to a Bluetooth Device (new and re-pair)
  1. Locate the Bluetooth icon in the lower-right corner of the computer screen, and compare the status to Table 1.
    (The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)

    Bluetooth Icon Status Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device.
    Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired). Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the
    Online User's Guide. None When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article:
    "How to Download and Install the Latest Dell Wireless Bluetooth Driver" Table 1: Bluetooth status
  2. Verify the following conditions have been met:
    • Batteries are Installed in the Mouse and Keyboard.
    • The Bluetooth adapter, USB Bluetooth adapter or 13/19-in-1 Media Card Reader is installed in or attached to the computer.
    • The latest version of Dell Bluetooth Wireless Keyboard and Mouse Bundle is installed,
      if unsure refer to Dell Knowledge Base Article: "How to Download and Install a Driver"
    • The Bluetooth device you are going to pair is within 30 ft. (10 meters) of the computer.
  3. Right-click the Bluetooth icon in the system tray.
  4. Click Add a Bluetooth Device.
  5. Turn on the Bluetooth mouse and press the Bluetooth connect button on the bottom of the mouse. The Bluetooth LED on top of the mouse should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
  6. Click Next to start searching.
  7. Click the icon for the mouse to highlight it and then click Next.
  8. The connection is set up automatically. Once the connection to the mouse has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the mouse indicates it is connected.
  9. SetPoint will now launch and ask to check for updates, click OK. If an update is available click to download it.
  10. After the update has been applied, click OK.
  11. Turn on the Bluetooth keyboard and press the Bluetooth connect button on the bottom of the keyboard. The Bluetooth LED on top of the keyboard should start blinking. If the LED does not blink, press the Bluetooth connection button again and hold it down for 2-3 seconds until the Bluetooth LED starts blinking.
  12. Click the box next to My device is set up and ready to be found and then click Next to start searching.
  13. Click the icon for the keyboard you want to connect to in order to highlight it and then click Next.
  14. When the keyboard is connected, the Confirm Keyboard Connection screen appears. A passkey that has been generated for the keyboard is shown. Type in the passkey as it is shown on the screen. Note:
    The keyboard can only store one passkey. The passkey is unique to each computer. If you try to connect the keyboard to more than one computer, the passkey is changed each time you create a connection.
  15. The connection is set up automatically. Once the connection to the keyboard has been created, the wizard closes and returns to the Bluetooth Settings window. The new connection is now listed there. The link symbol under the keyboard indicates it is connected. You are now be able to use the devices.

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