I work for a cell company and i hear this a lot. try this... while you're in a call use the long button on the side of the phone, turn it up and down to change the volume. if that doesnt work it may either be the phone's ear piece and needs replaced or it just may not be load enough for your taste. moto razrs are in my opinion one of the loudest phones so it shouldnt be hard figuring out whats wrong.
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On the upper left edge/side of your phone, you will find your "Volume Up/Down Keys". Use these DURING a phone call to adjust the volume of your earpiece speaker. If you don't do it during a call, you will just be adjusting the ringer volume. Hope this helps.
just remove the cover and check the speaker volume.. may be some new plastic coating an the new cover will be blocking the sound from coming outside properly.
If it is not the case then please do come back
all the best